fix problems on Danale IoT [iphone]

​

—— Run into issues on Danale IoT? Get help pending when official support gets back to you!

Danale IoT
Info:
company: Danale Inc.
: http://www.danale.com
: www.danale.com
Chat with our AI-based Danale IoT Support
   Hello! How can I assist you?  

characters left:
 
Video issue

video playback issues

Fix: Clear the app cache to resolve playback issues. Go to your iPhone settings, find the Danale IoT app, and select 'Clear Cache' if available.... ⇲

no fast-forward option for recorded video

Fix: Check if there are any app settings related to video playback that may allow you to enable fast-forwarding. Look for playback controls in th... ⇲

no bookmarks for motion detection events

Fix: Check if there are any updates available for the app that may introduce bookmarking features. Go to the App Store and look for updates for D... ⇲

video and sound lag

Fix: Ensure that your internet connection is stable and has sufficient bandwidth. If you are experiencing lag, try switching to a wired connectio... ⇲

missing recordings or non-playable video events

Fix: Check the app's storage settings to ensure that recordings are being saved correctly. Look for any settings related to storage management or... ⇲
 
Crashes issue

Danale IoT crashes frequently

Fix: Update the app to the latest version. Developers often release updates to fix bugs and improve stability. Go to the App Store, search for Da... ⇲
 
Settings issue

motion detection settings reset to default

Fix: After adjusting the motion detection settings, ensure you save the changes before exiting the settings menu. Look for a 'Save' or 'Apply' bu... ⇲
 
Network issue

inability to connect to cameras

Fix: Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. Check the camera's LED indicators to confirm i... ⇲

live view only works intermittently

Fix: Check your internet connection for stability. A weak or unstable connection can cause intermittent live view issues. Consider moving closer... ⇲

error messages indicating device offline

Fix: Check your internet connection to ensure it is stable. Restart your router if necessary and ensure that the camera is connected to the netwo... ⇲
 
Notifications issue

notifications push for limited time

Fix: Check the app settings to see if there is an option to extend the duration of notifications. Look for settings related to notification prefe... ⇲

sensitive motion detection notifications

Fix: Adjust the sensitivity settings for motion detection in the app. Look for options that allow you to set the sensitivity level to reduce fals... ⇲
 
UI issue

Danale IoT does not support landscape mode

Fix: Check if there are any settings in the app that allow you to enable landscape mode. Some apps have a toggle for orientation settings. OR... ⇲
 
Storage issue

limited cloud storage options

Fix: Review the app's subscription options to see if there are any plans that offer more cloud storage. Upgrading your plan may provide additiona... ⇲

only one camera supported for cloud recording

Fix: Check if there are any subscription plans available that allow for multiple camera support for cloud recording. Upgrading your plan may enab... ⇲
 
Camera issue

bright camera lights at night

Fix: Check the camera settings to see if there is an option to disable or adjust the brightness of the night vision lights. Some cameras allow yo... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app. Go to the App Store and check for updates for each device. OR Check th... ⇲
 
Freezing issue

Danale IoT freezes and becomes unresponsive

Fix: Clear the app cache and data if possible. Go to your iPhone settings, find the Danale IoT app, and select 'Clear Cache' or 'Reset Data' if a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
73.6%

Good experience
18.3%

Neutral
8.1%

~ from our NLP analysis of 496 combined software ratings.

 Switch to these Alternatives:
ARCCTV
Video Surveillance Ivideon
Annke Vision
Guarding Vision
IPC360
Seetong
iCSee Pro
Heden VisionCam - IP Camera
CareCam Pro
EseeCloud(IP Pro, VR Cam)

 Private Data Danale IoT collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics