fix problems on Vio.com [iphone]

—— Run into issues on Vio.com? Get help pending when official support gets back to you!

Vio.com: Hotels & travel deals

Info:

company: FindHotel B.V.

: https://support.vio.com/hc/en-us/requests/new

: vio.com

Chat with our AI-based Vio.com Support

🛠️ Common Vio.com Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Vio.com does not send confirmation emails

Fix: Check your spam or junk email folder to see if the confirmation email was filtered there. If you find it, mark it as 'Not Spam' to ensure fu... ⇲

Customer service is unresponsive

Fix: Try reaching out through multiple channels such as in-app chat, email, or social media. Sometimes different channels yield better responses.... ⇲

Payments issue

Incorrect charges on credit card

Fix: Review your booking details in the app to confirm the charges. If discrepancies exist, take a screenshot of the booking details and your cre... ⇲

No refund policy on certain bookings

Fix: Before booking, carefully read the terms and conditions related to refunds for each specific booking. This information is usually found on t... ⇲

High deposits not disclosed

Fix: Before finalizing your booking, check the payment details section for any mention of deposits. If unclear, reach out to the hotel directly f... ⇲

Limited payment options

Fix: Check if the app allows linking to digital wallets or alternative payment methods that may not be immediately visible. OR Consider using... ⇲

Difficulties in obtaining refunds

Fix: Familiarize yourself with the refund process outlined in the app and follow it step-by-step to ensure you meet all requirements. OR Keep... ⇲

UI issue

Booking process unclear

Fix: Take your time to read through each step of the booking process carefully. Look for tooltips or help icons that may provide additional infor... ⇲

Lack of detailed room descriptions

Fix: Look for user reviews or photos of the room on third-party sites to get a better understanding of what to expect. OR Contact the hotel di... ⇲

Bugs issue

Inconsistent room types upon check-in

Fix: When booking, take a screenshot of the room type and details provided in the app. Present this at check-in if discrepancies arise. OR Con... ⇲

Frequent errors in reservation details

Fix: Double-check all entered information before finalizing your booking to minimize errors. OR If you notice an error after booking, contact... ⇲

Search issue

Vio.com fails to show available rooms

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Vio.com, and check for updates. OR Try clearing th... ⇲

Syncing issue

Poor communication between app and hotels

Fix: When booking, confirm your reservation directly with the hotel after receiving your confirmation email to ensure they have the correct detai... ⇲

Customization issue

No rewards or points system

Fix: Consider using other travel apps or services that offer rewards programs if this is a priority for you. OR Keep an eye on the app for any... ⇲

Ads issue

Misleading pricing

Fix: Always check the final price breakdown before confirming your booking to ensure there are no hidden fees. OR If you notice misleading pri... ⇲

Support issue

Long wait times for customer support

Fix: Try reaching out during off-peak hours when support may be less busy, such as early mornings or late evenings. OR Utilize the app's self-... ⇲

No compensation for booking issues

Fix: Document any issues you encounter and keep records of your communications with customer support in case you need to escalate the matter. O... ⇲

Inadequate handling of complaints

Fix: When submitting a complaint, be clear and concise about the issue, providing all necessary details to facilitate a resolution. OR Follow... ⇲

Account issue

Issues with name changes on reservations

Fix: Check the app's policy on name changes before booking. If changes are allowed, follow the specified process in the app. OR If you need to... ⇲

Crashes issue

Vio.com crashes during booking

Fix: Ensure your device's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Update.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.4%

Bad experience

1.5%

Neutral

1.1%

~ from our NLP analysis of 6,740 combined software ratings.

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Private Data Vio.com collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics