fix problems on Trip.com [iphone]

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—— Run into issues on Trip.com? Get help pending when official support gets back to you!

Trip.com: Book Flights, Hotels
Info:
company: Trip.com Travel Singapore Pte. Ltd.
: https://www.trip.com
: www.trip.com
Chat with our AI-based Trip.com Support
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Bugs issue
Inaccurate booking information

Fix: Before finalizing your booking, double-check all details such as dates, times, and locations. Take screenshots of your booking details for y... »»
Inaccurate pricing information

Fix: Before booking, compare prices on multiple platforms to ensure you are getting the best deal. Use price comparison websites if necessary.... »»
 
Payments issue
Refund process is slow

Fix: Familiarize yourself with the refund policy outlined in the app. If you are eligible for a refund, initiate the process through the app and... »»
High cancellation fees

Fix: Review the cancellation policy before booking to understand the fees involved. If you think you might need to cancel, consider purchasing a... »»
 
Ads issue
Misleading hotel descriptions

Fix: Before booking, read multiple reviews from different sources to get a comprehensive view of the hotel. Look for recent reviews to ensure the... »»
 
Security issue
Unreliable ticket validity

Fix: Always verify your ticket details directly with the airline after booking. This can help ensure that your ticket is valid and that you have... »»
 
Support issue
Lack of real-time support

Fix: Use the in-app chat feature for immediate assistance. This can often provide quicker responses than email or phone support. OR Check if T... »»
Difficulties in reaching customer support

Fix: Try using the app's help center to find answers to common questions before attempting to contact support. This can save time and provide imm... »»
Stranded without assistance

Fix: Always have a backup plan, such as knowing the location of nearby hotels or transportation options in case of travel disruptions. Keep impor... »»
Poor communication with airlines

Fix: When booking, ensure you provide accurate contact information to the airline. This can help facilitate better communication regarding your f... »»
 
Performance issue
Inconsistent app performance

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Trip.com, and check for updates. Regular updates can... »»
 
Notifications issue
Excessive email notifications

Fix: Adjust your notification settings within the app. Go to settings and customize which notifications you want to receive to reduce the volume... »»
 
Settings issue
Confusing insurance policies

Fix: Read the insurance policy details carefully before purchasing. Look for a summary or FAQ section that explains the coverage in simpler terms... »»
 
Loading issue
No instant booking confirmation

Fix: After booking, check the app's 'My Trips' section to see if your booking is listed there. This can confirm that your booking was processed e... »»
 
Customization issue
Inability to choose seats

Fix: Check if the airline allows seat selection after booking. If so, log into the airline's website with your booking reference to select your s... »»
 
UI issue
Glitchy app interface

Fix: Try restarting your iPhone to clear any temporary glitches. This can often resolve minor issues with app performance. OR If the app conti... »»
 
Compatibility issue
Limited language support

Fix: Change the app language settings to your preferred language if available. This can often be found in the app's settings menu. OR Use tran... »»
 
Updates issue
No updates during emergencies

Fix: Follow the airline's social media accounts for real-time updates during emergencies. They often provide the latest information faster than o... »»
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 what users are saying
Good experience
91.9%

Bad experience
6.0%

Neutral
2.1%

~ from our NLP analysis of 36,096 combined software ratings.

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 Private Data Trip.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics