A. 1. Review the FAQ section on the ferry operator's website for guidance on ticket changes, as this may provide the information you need without contacting support. 2. If you need to reach customer support, try using their email or online chat options, which may be more efficient than phone support.

B. 3. Document your request for a ticket change clearly, including your booking reference and details, to streamline the process when you do reach out to customer support.