fix problems on Ferryhopper [iphone]

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—— Run into issues on Ferryhopper? Get help pending when official support gets back to you!

Ferryhopper
Info:
company: Ferryhopper
: https://www.ferryhopper.com/en/contact
: www.ferryhopper.com
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UI issue

Difficult to access trip information

Fix: 1. Navigate to the 'My Trips' or 'Bookings' section in the app to find your trip details. If you can't find it, try logging out and logging... ⇲

Confusing ticketing process

Fix: 1. Take your time to read through each step of the ticketing process carefully. If you encounter confusion, refer to the help section within... ⇲

Requires printed tickets despite electronic ticket claims

Fix: 1. Check the app settings or your booking confirmation to see if there is an option to download or save your ticket as a PDF. This can somet... ⇲
 
Settings issue

Inability to change itineraries easily

Fix: 1. Check the app for an option to modify your booking. This is often found in the 'My Trips' section. If available, follow the prompts to ch... ⇲
 
Syncing issue

Ferryhopper does not reflect added stops

Fix: 1. Verify the itinerary on the ferry operator's website to ensure that the added stops are included in their schedule. 2. Refresh the app by... ⇲
 
Updates issue

No real-time updates on cancellations

Fix: 1. Enable push notifications in the app settings to receive alerts about cancellations. Go to Settings > Notifications > Ferryhopper and ens... ⇲
 
Support issue

Poor customer support for ticket changes

Fix: 1. Review the FAQ section on the ferry operator's website for guidance on ticket changes, as this may provide the information you need witho... ⇲
 
Compatibility issue

Limited functionality for US ferries

Fix: 1. Check the app settings to see if there are options to filter or search specifically for US ferry routes. This may help you find the infor... ⇲
 
Bugs issue

Inconsistent information from ferry operators

Fix: 1. Cross-reference information from the app with the ferry operator's official website to verify accuracy. This can help you avoid relying s... ⇲

Does not provide accurate delay information

Fix: 1. Check the ferry operator's official website or social media for real-time updates on delays, as the app may not always reflect the latest... ⇲
 
Screen issue

Ferryhopper shows a blank white screen

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲
 
Notifications issue

Inaccurate ferry schedule notifications

Fix: 1. Check the settings in the app to ensure that notifications are enabled. Go to Settings > Notifications > Ferryhopper and make sure 'Allow... ⇲
 
Payments issue

Refund process is slow and complicated

Fix: 1. Familiarize yourself with the refund policy on the ferry operator's website to understand the expected timeline and requirements for refu... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
3.1%

Neutral
0.7%

~ from our NLP analysis of 1,605 combined software ratings.

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 Private Data Ferryhopper collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics