—— Run into issues on NYC Ferry? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your credit card is valid and has sufficient funds. Check if your card is accepted by the app by reviewing the payment options i... ⇲
Fix: Explore the app settings to see if there are any options to customize the interface. Familiarize yourself with the layout by spending some t... ⇲
Fix: Check if there are any settings in the app that allow you to enable notifications for schedule updates. If not, consider using a third-party... ⇲
Fix: Check the app regularly for updates on concession stock, as this information may not be available in real-time. You can also inquire directl... ⇲
Fix: Double-check the ticket activation instructions in the app or on the website to ensure you are following the correct process. Take screensho... ⇲
Fix: Plan your trips in advance and consider alternative transportation options if the ferry routes do not meet your needs. Use a transit app to... ⇲
Fix: Reduce the app's battery usage by going to your iPhone's Settings > Battery and checking which apps are consuming the most power. You can al... ⇲
Fix: Close the app completely and restart it. If the problem persists, try clearing the app's cache by going to Settings > General > iPhone Stora... ⇲
Fix: Create a shortcut to the ticket section on your home screen if the app allows it. This can help you access tickets more quickly without navi... ⇲
Fix: Take note of the button placements and create a guide for yourself until the app is updated. This can help you navigate more efficiently in... ⇲
Fix: Visit the NYC Ferry website to access a visual map of the ferry routes. You can save the map to your phone for easy access while using the a... ⇲
Fix: Familiarize yourself with the app's layout and create a mental shortcut for accessing the ticket section more quickly. You can also bookmark... ⇲
Fix: Check the app's settings or account section to see if there is an option to view your remaining tickets. If not, keep a manual record of you... ⇲
Fix: Plan your ferry trips in advance to ensure you use your tickets within the 90-day window. Set reminders on your phone to help you keep track... ⇲
Fix: Create an account with the app to streamline your access to information. Use a password manager to help you remember your login details for... ⇲
Fix: Try logging in using your email and password instead of the magic link. If you have forgotten your password, use the 'Forgot Password' featu... ⇲
Fix: Arrive at the ferry terminal earlier than your scheduled departure time to avoid long wait times. Check the app for estimated wait times if... ⇲
Fix: If you encounter unhelpful staff, try to ask for assistance from another staff member or look for informational signs at the pier that may p... ⇲
Fix: Always purchase your tickets in advance through the app or website before boarding the ferry to avoid issues. Set reminders to buy tickets a... ⇲