fix problems on NJ TRANSIT [iphone]

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NJ TRANSIT Mobile App
Info:
company: NEW JERSEY TRANSIT CORPORATION
: http://www.njtransit.com
: www.njtransit.com
Chat with our AI-based NJ TRANSIT Support
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Updates issue

NJ TRANSIT fails to show real-time bus/train updates

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the NJ TRANSIT a... ⇲

Inaccurate schedule information

Fix: 1. Refresh the Schedule: Pull down on the schedule screen to refresh the data and ensure you have the latest information. 2. Check for Updat... ⇲

NJ TRANSIT does not update cancellations promptly

Fix: 1. Refresh the App: Pull down to refresh the cancellation updates to get the latest information. OR 2. Verify with Official Sources: Chec... ⇲
 
Login issue

Requires constant login

Fix: 1. Save Passwords: Use the iPhone's built-in password manager. Go to Settings > Passwords and enable 'AutoFill Passwords' to save your login... ⇲

Frequent logouts

Fix: 1. Save Passwords: Use the iPhone's password manager to save your login credentials, making it easier to log back in quickly. 2. Check App S... ⇲
 
UI issue

Poor user interface navigation

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout. Look for a help or tutorial section within the a... ⇲

No clear bus exit information

Fix: 1. Check App Maps: Use the app's map feature to identify bus stops and exits along your route. OR 2. Ask Drivers: If you're unsure, ask t... ⇲

Monthly pass display issues

Fix: 1. Refresh the App: Pull down on the monthly pass section to refresh the display and load the latest information. OR 2. Log Out and Log B... ⇲

NJ TRANSIT does not show transfer information

Fix: 1. Use Alternative Trip Planning: Consider using Google Maps or another navigation app that provides transfer information for your route.... ⇲

NJ TRANSIT does not show bus line information

Fix: 1. Check App Maps: Use the app's map feature to identify bus lines along your route. OR 2. Verify with Official Sources: Check the offici... ⇲

NJ TRANSIT does not allow for easy ticket retrieval

Fix: 1. Organize Tickets: Use the app's features to categorize or label your tickets for easier retrieval. 2. Refresh the App: Pull down to refre... ⇲

NJ TRANSIT does not provide clear gate information for trains

Fix: 1. Check App Updates: Ensure the app is updated, as future versions may include clearer gate information. OR 2. Verify with Official Sour... ⇲
 
Payments issue

Ticket purchasing issues

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to the app settings to verify your payment in... ⇲

NJ TRANSIT does not allow multiple fare types in one transaction

Fix: 1. Purchase Separately: As a workaround, purchase each fare type in separate transactions until the app allows multiple fare types in one tr... ⇲
 
Compatibility issue

No Apple Wallet integration

Fix: 1. Manually Add Tickets: If the app allows, take a screenshot of your ticket and manually add it to your Apple Wallet by using the 'Add to W... ⇲
 
Network issue

Cannot display tickets without internet

Fix: 1. Download Tickets: Before traveling, ensure you download your tickets while connected to the internet. Look for an option to save tickets... ⇲
 
Glitches issue

Glitchy trip planner

Fix: 1. Restart the App: Close the app completely and reopen it to see if the trip planner functions better after a restart. 2. Clear App Cache:... ⇲
 
Features issue

No option to send tickets to others

Fix: 1. Use Screenshots: Take a screenshot of your ticket and send it via text or email as a workaround to share tickets with others. OR 2. Ch... ⇲

No option to view past train times

Fix: 1. Keep a Personal Log: Manually track your train times in a notes app until the feature is added to the app. OR 2. Check App Updates: En... ⇲
 
Customization issue

Missing favorites functionality

Fix: 1. Manually Bookmark: Keep a note of your frequently used routes or tickets in a separate notes app until the favorites feature is implement... ⇲
 
Account issue

Difficult password creation process

Fix: 1. Use a Password Manager: Consider using a password manager app to help generate and store complex passwords easily. 2. Follow Guidelines:... ⇲

NJ TRANSIT fails to retain saved passwords

Fix: 1. Use iPhone Password Manager: Enable 'AutoFill Passwords' in Settings > Passwords to save your login credentials for the app. 2. Check App... ⇲
 
Notifications issue

No notifications for service outages

Fix: 1. Enable Notifications: Go to iPhone Settings > Notifications > NJ TRANSIT App and ensure notifications are enabled for service updates.... ⇲
 
Support issue

Limited customer service support

Fix: 1. Use FAQs: Check the app for a FAQ section that may address common issues without needing direct support. 2. Utilize Online Resources: Vis... ⇲
 
Syncing issue

NJ TRANSIT does not retain trip history

Fix: 1. Check App Settings: Look for an option in the app settings that allows you to enable trip history retention. OR 2. Manually Track Trip... ⇲
 
Bugs issue

Buses sometimes marked as arrived when late

Fix: 1. Refresh the App: Pull down to refresh the bus status to get the latest updates on bus arrivals. OR 2. Verify with Official Sources: Ch... ⇲

Difficulties with ticket activation

Fix: 1. Ensure Internet Connection: Make sure you have a stable internet connection when activating your ticket. 2. Restart the App: Close the ap... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.6%

Neutral
1.7%

~ from our NLP analysis of 237,389 combined software ratings.

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 Private Data NJ TRANSIT collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data