fix problems on Curb [iphone]

—— Run into issues on Curb? Get help pending when official support gets back to you!

Curb - Request & Pay for Taxis

Info:

company: Curb Mobility, LLC

: https://curbmobility.my.site.com/s/

: gocurb.com

Chat with our AI-based Curb Support

🛠️ Common Curb Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Curb freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Inaccurate GPS location

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services. Ensure that Location Services is turned on and that Curb is set to... ⇲

Slow issue

Long wait times for drivers

Fix: 1. Check peak hours: If you are requesting a ride during peak hours, consider waiting for a less busy time or try requesting a ride from a d... ⇲

Bugs issue

Drivers cancel rides

Fix: 1. Ensure accurate pickup location: Double-check that your pickup location is correct and easily accessible. If it's in a hard-to-reach area... ⇲

Drivers refuse to take certain routes

Fix: 1. Discuss the route with the driver: Politely ask the driver if they can take the route you prefer. Sometimes, drivers may have personal pr... ⇲

Drivers lack knowledge of routes

Fix: 1. Use the app's navigation feature: Ensure that the driver is using the app's built-in navigation to guide them to your destination. 2. Pro... ⇲

Inappropriate driver behavior

Fix: 1. Report the incident: Use the app's reporting feature to document the inappropriate behavior immediately after the ride. 2. Rate the drive... ⇲

Inconsistent fare estimates

Fix: 1. Check for surge pricing: The app may show higher fares during peak times. Look for notifications about surge pricing and plan your rides... ⇲

Drivers argue about destinations

Fix: 1. Confirm the destination in the app: Make sure the destination is correctly entered in the app before the ride starts to avoid confusion.... ⇲

Curb does not remember frequent locations

Fix: 1. Manually save frequent locations: Go to the app settings and look for an option to save frequent locations or favorites. Add your most-us... ⇲

Payments issue

Payment processing issues

Fix: 1. Check payment method: Go to the app settings and ensure your payment method is valid and has sufficient funds. Update any expired card in... ⇲

Delayed payment processing

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay payment processing. 2. Resta... ⇲

Security issue

Fraudulent charges

Fix: 1. Review your transaction history: Check your ride history in the app to verify the charges. If you see any discrepancies, take a screensho... ⇲

Lack of safety features

Fix: 1. Use the app's safety features: Check if the app has any built-in safety features, such as sharing your ride details with a friend or emer... ⇲

Support issue

Poor customer service

Fix: 1. Use in-app support: Navigate to the help or support section in the app to find FAQs or submit a support request directly through the app.... ⇲

No contact option for drivers

Fix: 1. Use the in-app messaging feature: If available, use the app's messaging system to communicate with the driver about your pickup or destin... ⇲

Network issue

Difficulty pairing with taxis

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for the Curb app. 2.... ⇲

Crashes issue

Curb crashes

Fix: 1. Update the app: Go to the App Store and check for any available updates for the Curb app. Installing the latest version can fix bugs that... ⇲

Compatibility issue

Limited availability in certain areas

Fix: 1. Check the app for coverage: Use the app's map feature to see if there are any nearby areas with more drivers available. 2. Try requesting... ⇲

Customization issue

No option to manually enter pickup location

Fix: 1. Use the map feature: If the app does not allow manual entry, try dragging the pin on the map to your desired pickup location. 2. Check fo... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.2%

Bad experience

2.6%

Neutral

1.1%

~ from our NLP analysis of 115,009 combined software ratings.

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Private Data Curb collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info