fix problems on HCMToGo [iphone]

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—— Run into issues on HCMToGo? Get help pending when official support gets back to you!

HCMToGo
Info:
company: SaaShr.com
: https://secure.saashr.com/ta/default.login
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Crashes issue

HCMToGo crashes frequently

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for HCMToGo, and tap 'Update' if available. Updates often f... ⇲
 
Customization issue

Customization options add confusion

Fix: Limit the use of customization options to only those that are necessary for your workflow. This can help reduce the complexity of the interf... ⇲
 
Privacy issue

Personal information is easily accessible

Fix: Review your privacy settings within the app. Go to Settings and adjust any permissions related to personal information access. OR Conside... ⇲
 
Network issue

Connection issues affect clock in/out

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try resetting your rout... ⇲

Server errors occur frequently

Fix: Check your internet connection and try switching between Wi-Fi and cellular data to see if the issue persists. OR If server errors contin... ⇲
 
Settings issue

No settings menu available

Fix: Look for a gear icon or three dots in the app, which often indicate settings. If not found, check the help section for guidance on accessing... ⇲
 
Screen issue

Inconsistent screen controls

Fix: Restart the app to refresh the interface. Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe up on HCMToG... ⇲
 
Bugs issue

Real-time calculations are inaccurate

Fix: Verify that you are entering data correctly. Double-check any inputs that may affect calculations, such as hours worked or pay rates. OR... ⇲

Decimal hours cause confusion

Fix: Familiarize yourself with how the app calculates decimal hours. Create a simple reference chart for converting hours and minutes to decimals... ⇲

HCMToGo does not prompt for time tracking

Fix: Set a personal reminder on your phone to prompt you to clock in and out at the appropriate times. OR Check the app settings to see if the... ⇲
 
Security issue

Password visibility option is missing

Fix: Use a password manager that can autofill your passwords securely, allowing you to see your password when needed without relying on the app's... ⇲
 
Ads issue

Forced rating requests are annoying

Fix: If the app allows, opt out of feedback requests in the settings or preferences section, if available. OR Provide feedback in a constructi... ⇲
 
UI issue

Multiple tabs make information hard to find

Fix: Create a checklist of the tabs you frequently use and their purposes to streamline your navigation process. OR Try to focus on one tab at... ⇲

Navigation menus are overly complex

Fix: Create a personal guide or cheat sheet that outlines the most important navigation paths for your tasks within the app. OR Take time to e... ⇲

Clock in/out buttons are poorly placed

Fix: Familiarize yourself with the app layout and practice using the buttons to improve your efficiency over time. OR If possible, provide fee... ⇲
 
Updates issue

HCMToGo feels outdated

Fix: Check for updates in the App Store regularly to ensure you have the latest version, which may include UI improvements. OR Provide feedbac... ⇲
 
Payments issue

Direct deposit setup is complicated

Fix: Follow a step-by-step guide provided by your employer or the app to ensure you are entering all necessary information correctly. OR If po... ⇲
 
Login issue

Frequent logouts and login issues

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login issues. OR Clear your app's cache and d... ⇲

Face ID login often fails

Fix: Ensure that Face ID is set up correctly in your device settings. Go to Settings > Face ID & Passcode and check that HCMToGo is enabled. OR... ⇲

Text verification does not auto-fill

Fix: Ensure that auto-fill is enabled in your device settings. Go to Settings > Passwords & Accounts > AutoFill Passwords and toggle it on. OR... ⇲

Cannot stay signed in

Fix: Check your device settings to ensure that the app is allowed to use background app refresh. Go to Settings > General > Background App Refres... ⇲

Login issues persist for extended periods

Fix: Clear the app's cache by uninstalling and reinstalling it, which can resolve persistent login issues. OR Ensure that your device's softwa... ⇲
 
Freezing issue

HCMToGo freezes during use

Fix: Force close the app and restart it. Double-click the home button (or swipe up from the bottom) and swipe up on HCMToGo to close it, then reo... ⇲
 
Compatibility issue

Incompatibility between app and browser

Fix: Try using a different browser to access the app's web version, as some browsers may have compatibility issues. OR Clear your browser's ca... ⇲
 
Notifications issue

No reminders for breaks

Fix: Set a timer or reminder on your phone to alert you when it's time for a break, ensuring you take regular intervals. OR If the app has a c... ⇲
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 what users are saying
Good experience
79.0%

Bad experience
15.3%

Neutral
5.6%

~ from our NLP analysis of 14,200 combined software ratings.

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 Private Data HCMToGo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info