fix problems on UKG Ready [iphone]

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—— Run into issues on UKG Ready? Get help pending when official support gets back to you!

UKG Ready
Info:
company: Kronos Incorporated
: https://community.ukg.com/s/
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Login issue

Frequent logouts

Fix: Check your app settings for any timeout settings that may be causing frequent logouts. Adjust these settings if possible to extend the sessi... ⇲

Lack of Face ID support

Fix: If Face ID is not supported, consider using a strong password or PIN that is easy for you to remember but hard for others to guess. OR Ch... ⇲

Inability to stay logged in

Fix: Adjust your device settings to prevent the app from being closed in the background, which can help maintain your login session. OR Check... ⇲
 
Security issue

Password complexity issues

Fix: Use a password manager to generate and store complex passwords, making it easier to comply with the app's requirements without forgetting th... ⇲

Frequent password changes

Fix: Set reminders for when your password needs to be changed to avoid being locked out unexpectedly. OR Consider using a password manager to... ⇲
 
Bugs issue

Inconsistent functionality

Fix: Clear the app cache by going to your iPhone settings, selecting the UKG Ready app, and choosing to clear cache or data if the option is avai... ⇲

Time punch errors

Fix: Double-check the time zone settings in the app to ensure they match your location, as discrepancies can lead to punch errors. OR If you e... ⇲

Scheduling discrepancies

Fix: Review your schedule in the app and compare it with your manager's schedule to identify any discrepancies. Communicate any issues directly t... ⇲
 
Slow issue

Slow performance

Fix: Close other apps running in the background to free up system resources, which can improve the performance of UKG Ready. OR Check your int... ⇲
 
Network issue

Server connection problems

Fix: Check the status of UKG Ready's servers online to see if there are any known outages. If not, try restarting your device to refresh the conn... ⇲

Poor signal handling

Fix: Try using the app in areas with better signal strength or switch to a Wi-Fi connection if available. OR Consider using a signal booster o... ⇲

Inadequate support for remote use

Fix: Check if the app has a remote access feature or VPN support that can enhance your ability to use it remotely. OR Use the web version of U... ⇲
 
UI issue

Limited visibility of time cards

Fix: Check if there are any filters applied in the time card view that may be limiting what you can see. Adjust these filters to show all relevan... ⇲

Unclear benefit information

Fix: Review the benefits section in the app thoroughly, and take notes on any unclear points to discuss with HR or your manager. OR Look for F... ⇲

Inefficient time-off request process

Fix: Familiarize yourself with the time-off request process by reviewing the app's help section or user guide to ensure you are following the cor... ⇲

Limited calendar view options

Fix: Explore the settings to see if there are options to change the calendar view (daily, weekly, monthly) to better suit your needs. OR If th... ⇲

Unintuitive layout

Fix: Take time to explore the app's layout and familiarize yourself with where features are located. This can help improve your navigation experi... ⇲

Excessive steps to clock in/out

Fix: Look for any shortcuts or quick access features within the app that may streamline the clocking process. OR Create a checklist of steps t... ⇲

Lack of user-friendly design

Fix: Explore the app's settings for any customization options that may improve your experience, such as changing themes or layouts. OR Use the... ⇲
 
Freezing issue

Unresponsive app during clocking in

Fix: Ensure that your device's software is up to date, as outdated software can cause compatibility issues with apps. OR Try closing and reope... ⇲
 
Notifications issue

Notifications not timely

Fix: Check your notification settings in the app and on your device to ensure that notifications are enabled and set to alert you immediately.... ⇲

Unreliable email notifications

Fix: Check your email settings in the app to ensure notifications are enabled and that your email address is correct. OR Add the app's email a... ⇲
 
Features issue

Missing features

Fix: Review the app's help section or user guide to ensure you are aware of all available features and how to access them. OR Consider using t... ⇲
 
Compatibility issue

Poor mobile optimization

Fix: Try adjusting your device's display settings, such as font size and screen resolution, to improve the app's usability. OR Use the app in... ⇲
 
Backup issue

Data loss issues

Fix: Regularly back up your data by exporting it to a secure location, such as cloud storage or an external drive, if the app allows. OR Check... ⇲
 
Updates issue

Inconsistent app updates

Fix: Regularly check the App Store for updates to ensure you have the latest version of the app, which may include important fixes and features.... ⇲
 
Account issue

Difficulty accessing documents

Fix: Ensure that you have the correct permissions set in the app to access documents. Check with your HR department if needed. OR Try accessin... ⇲

Unclear payroll options

Fix: Review the payroll section in the app thoroughly and take notes on any unclear points to discuss with HR or your manager. OR Look for FAQ... ⇲

Frustrating approval process for timesheets

Fix: Familiarize yourself with the approval process by reviewing the app's help section or user guide to ensure you are following the correct ste... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
14.8%

Neutral
5.7%

~ from our NLP analysis of 29,324 combined software ratings.

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 Private Data UKG Ready collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info