fix problems on Celebrity Cruises [iphone]

—— Run into issues on Celebrity Cruises? Get help pending when official support gets back to you!

Celebrity Cruises

Info:

company: Royal Caribbean Cruises Ltd.

: https://www.celebritycruises.com/company/customer-support/contact-us

: www.celebritycruises.com

Chat with our AI-based Celebrity Cruises Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes during use

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... »»

Inaccurate event times and locations

Fix: 1. Check for updates within the app. Go to the app store and see if there is a newer version available that may have fixed these inaccuracie... »»

Bugs issue

Difficulty making reservations

Fix: 1. Ensure you are logged into your account correctly. Log out and log back in to refresh your session. 2. Try making reservations during of... »»

Missing excursion details

Fix: 1. Check for updates in the app to ensure you have the latest information. 2. Visit the Celebrity Cruises website for detailed excursion in... »»

Limited functionality for viewing booked services

Fix: 1. Ensure you are logged into your account and that your bookings are confirmed. 2. Try refreshing the app by logging out and back in. 3.... »»

Limited information on drink and WiFi packages

Fix: 1. Check the Celebrity Cruises website for comprehensive details on drink and WiFi packages that may not be fully available in the app. 2.... »»

App does not show all dining options

Fix: 1. Check the Celebrity Cruises website for a complete list of dining options that may not be displayed in the app. 2. If you notice missing... »»

Inability to make specialty restaurant reservations on app

Fix: 1. Check if the app has been updated to the latest version, as this may resolve the issue. 2. Try making reservations through the website i... »»

App does not display full reservation details

Fix: 1. Ensure you are logged into your account correctly and that your bookings are confirmed. 2. Try refreshing the app by logging out and bac... »»

UI issue

Confusing navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the help or tutorial section of the app, if available, to und... »»

Unclear instructions for using app features

Fix: 1. Explore the app's help or tutorial section, if available, for guidance on using features. 2. Create a personal guide based on your exper... »»

Syncing issue

Inconsistent information between app and website

Fix: 1. Always cross-check critical information between the app and the website to ensure accuracy. 2. Report any inconsistencies through the ap... »»

App fails to link cruise properly

Fix: 1. Ensure you are entering the correct cruise details, including booking number and last name. 2. Log out of the app and log back in to ref... »»

Search issue

No search capability

Fix: 1. Use the app's menu to navigate to specific sections instead of searching. 2. If you need to find something specific, consider using the... »»

Account issue

Errors when trying to access account

Fix: 1. Double-check your login credentials for accuracy. 2. Reset your password if you are unsure by using the 'Forgot Password' feature. 3. C... »»

Updates issue

Lack of real-time updates

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can affect updates. 2. Check the app settings to ensure notifications... »»

Settings issue

Inability to delete or add calendar entries

Fix: 1. Check if the app has permissions to access your calendar in your iPhone settings. Go to Settings > Privacy > Calendars and ensure the app... »»

Support issue

Poor customer support response times

Fix: 1. Use the app's FAQ section for common issues that may resolve your concerns without needing to contact support. 2. Try reaching out durin... »»

Notifications issue

No notifications for important changes

Fix: 1. Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications > Celebrity Cruises and toggle... »»

Downloads issue

Issues with app downloading on ship's WiFi

Fix: 1. Ensure you have a strong WiFi connection on the ship. Move closer to the router if possible. 2. Try downloading the app during non-peak... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.1%

Bad experience

4.1%

Neutral

2.8%

~ from our NLP analysis of 214,511 combined software ratings.

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Private Data Celebrity Cruises collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Financial Info
- Location
- Usage Data
- Diagnostics