fix problems on Proton Mail [iphone]

—— Run into issues on Proton Mail? Get help pending when official support gets back to you!

Proton Mail - Encrypted Email

Info:

company: Proton AG

: https://proton.me/support/mail

: proton.me

Chat with our AI-based Proton Mail Support

🛠️ Common Proton Mail Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Severe usability problems

Fix: To improve usability, consider customizing the app settings. Go to Settings > Appearance and adjust the theme and layout to your preference.... ⇲

Difficult to archive multiple messages

Fix: To archive multiple messages, tap 'Edit' in your inbox, select the emails you want to archive, and then tap the 'Archive' button. This allow... ⇲

Proton Mail logs out unexpectedly

Fix: Check your app settings to ensure that the 'Auto Logout' feature is set to a longer duration. Go to Settings > Security and adjust the auto... ⇲

Payments issue

Horrible integration with Apple subscriptions

Fix: To manage your subscriptions more effectively, consider using the Proton Mail web interface where you can access your account settings and s... ⇲

Unethical billing practices

Fix: Review your billing history in the app to ensure that all charges are accurate. Go to Settings > Account > Billing History to check your tra... ⇲

Security issue

Inability to send emails to specific secure addresses

Fix: Verify that the email address you are trying to send to is correctly entered and that it is a valid Proton Mail address. Sometimes typos can... ⇲

PIN/TouchID feature security risk

Fix: To enhance security, ensure that your app is updated to the latest version, as updates often include security improvements. Go to the App St... ⇲

Support issue

Misinformation from support

Fix: To avoid misinformation, refer to the official Proton Mail help center for accurate and up-to-date information on common issues and features... ⇲

Privacy issue

Spam filtering issues

Fix: To improve spam filtering, regularly mark unwanted emails as spam. This helps the app learn your preferences and improve its filtering over... ⇲

Messages issue

Attachments from trusted contacts not received

Fix: Ask your trusted contacts to verify that they are sending attachments in a compatible format. Proton Mail supports common formats like PDF,... ⇲

Account issue

Account flagged for violating terms

Fix: Review Proton Mail's terms of service to understand what may have caused the flag. Ensure that your usage complies with their guidelines.... ⇲

Syncing issue

No notification dismissal syncing

Fix: Check your notification settings in the app and on your iPhone. Go to Settings > Notifications > Proton Mail and ensure that notifications a... ⇲

Settings issue

Missing features like auto-reply and calendar integration

Fix: For auto-reply, consider setting up a manual response template that you can quickly copy and paste when needed. This can serve as a temporar... ⇲

Glitches issue

Loading glitches

Fix: If you experience loading glitches, try clearing the app cache. Go to Settings > Storage and select 'Clear Cache' if available. OR Ensure... ⇲

UI issue

Accessibility issues for visually impaired users

Fix: Enable VoiceOver on your iPhone to assist with navigation. Go to Settings > Accessibility > VoiceOver and turn it on to help with app usage.... ⇲

Calendar issue

Calendar invite handling is poor

Fix: To improve handling of calendar invites, ensure that you are using a compatible calendar app that integrates well with Proton Mail. Consider... ⇲

Inability to automatically import calendar invites

Fix: Currently, Proton Mail may not support automatic import of calendar invites. As a workaround, manually add invites to your calendar app by c... ⇲

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