fix problems on SNB [iphone]

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—— Run into issues on SNB ? Get help pending when official support gets back to you!

SNB Mobile
Info:
company: The Saudi National Bank
: http://alahli.com
: alahli.com
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UI issue

Harder navigation with Sadad options

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options. 2. Use the search function within the app to quickly find... ⇲

Credit card widget hidden

Fix: 1. Check the app settings to see if there is an option to enable or display the credit card widget. 2. Try navigating to the 'Wallet' or 'Pa... ⇲
 
Syncing issue

Information did not transfer

Fix: 1. Ensure that you have a stable internet connection during the transfer process. 2. Try logging out and logging back into the app to refres... ⇲
 
Registration issue

Phone registration for Sawa credit fails

Fix: 1. Double-check that you are entering the correct phone number and that it is registered with your account. 2. Ensure that your phone has a... ⇲

Registration process fails

Fix: 1. Double-check that all required fields are filled out correctly and that you meet any eligibility criteria. 2. Ensure that your internet c... ⇲
 
Bugs issue

SNB lags and gives errors during transactions

Fix: 1. Close any background apps to free up memory and improve performance. 2. Ensure that your device has enough storage space available. OR... ⇲

SNB has many deficiencies

Fix: 1. Keep the app updated to the latest version, as updates often include bug fixes and improvements. 2. Familiarize yourself with the app's f... ⇲
 
Messages issue

OTP does not reach users abroad

Fix: 1. Ensure that your phone number is registered correctly in the app and that it includes the correct country code. 2. Check if your mobile c... ⇲
 
Security issue

Frequent device authentication required

Fix: 1. Check your app settings for any security features that may be causing frequent logouts, such as two-factor authentication. 2. Ensure that... ⇲

48-hour wait period for authentication

Fix: 1. Plan your transactions in advance to accommodate the wait period. 2. If you have urgent transactions, consider using alternative payment... ⇲
 
Crashes issue

Constant app crashes

Fix: 1. Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. 2. Clear the app cache by going to S... ⇲

SNB crashes on multiple devices

Fix: 1. Ensure that all devices are running the latest version of the app and the operating system. 2. Clear the app cache on each device. OR... ⇲

SNB is unstable and signs out quickly

Fix: 1. Ensure that your device's operating system is up to date. 2. Clear the app cache by going to Settings > General > iPhone Storage > SNB Mo... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize any available self-help resources within the app or on the website, such as FAQs or user guides. 2. Document your issues clearly... ⇲
 
Customization issue

No dark mode option

Fix: 1. Check your device settings to see if enabling dark mode at the system level affects the app. Go to Settings > Display & Brightness and to... ⇲
 
Account issue

Inconsistent access to accounts

Fix: 1. Ensure that your internet connection is stable and try switching between Wi-Fi and mobile data. 2. Log out and log back into the app to r... ⇲

Unable to access account after login attempts

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature. 2... ⇲
 
Login issue

SNB signs users out frequently

Fix: 1. Check your app settings for any security features that may be causing frequent logouts, such as inactivity timeouts. 2. Ensure that your... ⇲
 
Loading issue

Long loading times

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > SNB Mobile > Offload App. 2. Ensure that your device has enough sto... ⇲
 
Payments issue

No option to add credit card to wallet

Fix: 1. Check the app settings to see if there is an option to enable credit card addition. 2. Ensure that your credit card is supported by the a... ⇲
 
Updates issue

Poor announcement of app changes

Fix: 1. Regularly check the app's update notes in the App Store for information on changes and new features. 2. Follow the bank's official social... ⇲
 
Settings issue

Password character limit too short

Fix: 1. Use a combination of letters, numbers, and special characters within the existing limit to create a strong password. 2. Consider using a... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.9%

Neutral
2.2%

~ from our NLP analysis of 45,572 combined software ratings.

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 Private Data SNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data