fix problems on Mytello [iphone]

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—— Run into issues on Mytello? Get help pending when official support gets back to you!

mytello: International calling
Info:
company: Mytello GmbH
: https://www.mytello.com/en_US/#contact
: www.mytello.com
Chat with our AI-based mytello Support
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Crashes issue

mytello crashes when changing settings

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for MyTello, and check if an update is available. If so, in... ⇲
 
Settings issue

Cannot edit contacts

Fix: Check if the app has permission to access your contacts. Go to Settings > Privacy > Contacts and ensure that MyTello is enabled. If it is no... ⇲
 
Login issue

Login issues after update

Fix: Try resetting your password. On the login screen, select 'Forgot Password?' and follow the prompts to reset it. This can resolve issues caus... ⇲
 
UI issue

Recent calls tab removed

Fix: Check if the feature has been moved to a different section of the app. Explore the app's interface thoroughly to see if the recent calls are... ⇲
 
Network issue

Calls often do not connect

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the connection improves. You can also try reset... ⇲

Inconsistent call quality

Fix: Test your internet connection speed using a speed test app. If your connection is slow, consider switching to a stronger Wi-Fi network or us... ⇲
 
Audio issue

Echo on the line

Fix: Check your microphone and speaker settings. Go to Settings > Sounds & Haptics and adjust the volume levels. Lowering the volume may help red... ⇲
 
Security issue

Fraudulent charges reported

Fix: Review your transaction history within the app to identify any unauthorized charges. Go to the app's settings and look for 'Transaction Hist... ⇲
 
Support issue

Customer support response delays

Fix: Check the app for a FAQ or help section that may address your issue without needing to contact support. This can save time and provide immed... ⇲

Difficulties in reaching live support

Fix: Utilize the app's help section or FAQ to find answers to common questions without needing to contact support directly. OR If you need to... ⇲
 
Payments issue

mytello drains money without connecting calls

Fix: Before making a call, ensure you have a stable internet connection. If the app is unable to connect, it should not charge you. If it does, d... ⇲
 
Compatibility issue

Limited functionality for international calls

Fix: Check the app's settings to see if there are options to enable additional features for international calls. Sometimes, features may be hidde... ⇲
 
Ads issue

High rates compared to advertised prices

Fix: Review the pricing structure within the app to ensure you are aware of all fees associated with calls. Sometimes, additional charges apply b... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.6%

Neutral
3.2%

~ from our NLP analysis of 2,389 combined software ratings.

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Rebtel: Top-Ups And Calls

 Private Data mytello collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Credit: $4.99 Calling Credit
  2. Calling Credit: $9.99 Calling Credit
  3. Calling credit: $26.99 Calling credit