fix problems on Toolani [iphone]

—— Run into issues on Toolani? Get help pending when official support gets back to you!

toolani: International Calling

Info:

company: toolani

: https://www.toolani.com/en-us/

: www.toolani.com

Chat with our AI-based toolani Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

calls cut off during conversations

Fix: Ensure you have a stable internet connection. Switch to a Wi-Fi network if you are using mobile data, or vice versa. Check your signal stren... »»

poor connection quality

Fix: Test your internet speed using a speed test app. If your speed is below the recommended threshold for VoIP calls (usually at least 1 Mbps),... »»

Network issue

calls do not connect

Fix: Restart the app and try making the call again. Sometimes, a simple restart can resolve temporary glitches. OR Check for any app updates i... »»

inconsistent call quality

Fix: Monitor your internet connection and switch to a more stable network if possible. Avoid using the app in areas with poor connectivity. OR... »»

Support issue

customer service response delays

Fix: Utilize the app's FAQ or help section for immediate answers to common questions, which can save time while waiting for a response. OR Try... »»

Payments issue

increased call rates

Fix: Review your account settings to ensure you are using the correct calling plan. Sometimes, users may inadvertently switch to a more expensive... »»

billing problems

Fix: Review your billing history in the app to identify any discrepancies. Make sure your payment method is up to date and valid. OR If you no... »»

Account issue

account deactivation issues

Fix: Check your email for any notifications regarding account status. Sometimes, accounts may be deactivated due to inactivity or billing issues.... »»

Audio issue

repeated audio loops during calls

Fix: Check your internet connection and switch networks if necessary. Poor connectivity can cause audio issues during calls. OR Try restarting... »»

difficulties hearing on calls

Fix: Adjust the volume settings on your device and within the app. Ensure that the volume is turned up and not muted. OR Try using headphones... »»

Crashes issue

app crashes or freezes

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Uninstall a... »»

Compatibility issue

limited availability of service to certain countries

Fix: Check the app's official website or help section for a list of supported countries. This can help you plan your calls accordingly. OR Con... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.8%

Bad experience

19.1%

Neutral

4.1%

~ from our NLP analysis of 1,687 combined software ratings.

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Private Data toolani collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics