fix problems on Securus [iphone]

—— Run into issues on Securus ? Get help pending when official support gets back to you!

Securus Mobile

Info:

company: SECURUS TECHNOLOGIES LLC

: https://securustech.net/contact-us

: securustech.net

Chat with our AI-based Securus Support

🛠️ Common Securus Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Messages fail to send

Fix: 1. Check Network Connection: Ensure you have a strong internet connection. If using Wi-Fi, try switching to cellular data or vice versa. 2.... ⇲

18% of users had this problem

Technical difficulties during scheduling

Fix: 1. Double-Check Information: Ensure that all required fields are filled out correctly when scheduling. Missing or incorrect information can... ⇲

16% of users had this problem

Payments issue

High costs for services

Fix: 1. Review Service Plans: Check the Securus website or app for different service plans that may offer better rates or packages. 2. Look for P... ⇲

Payment processing errors

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update your payment information in the app if ne... ⇲

No refunds for failed services

Fix: 1. Review Terms of Service: Familiarize yourself with Securus's refund policy in the terms of service to understand your rights. 2. Document... ⇲

UI issue

Unclear facility options for calls

Fix: 1. Review App Information: Check the app for any help or FAQ sections that may clarify facility options. 2. Use the Website: Visit the Secur... ⇲

Securus interface issues

Fix: 1. Update the App: Ensure you are using the latest version of Securus, as updates often include interface improvements. 2. Restart the App:... ⇲

Crashes issue

Securus frequently crashes

Fix: 1. Update the App: Go to the App Store, search for Securus, and check if there is an update available. If so, download and install it. Updat... ⇲

Loading issue

Long loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading tim... ⇲

Incorrect password prompts

Fix: 1. Reset Password: If you are consistently prompted for an incorrect password, use the 'Forgot Password' feature on the login screen to rese... ⇲

Frequent logouts

Fix: 1. Check App Settings: Look for any settings related to session timeouts or automatic logouts and adjust them if possible. 2. Clear App Cach... ⇲

Audio issue

Inconsistent audio quality

Fix: 1. Check Microphone and Speaker: Ensure that your iPhone's microphone and speaker are functioning properly by testing them with other apps (... ⇲

Video issue

Video calls often lag

Fix: 1. Check Internet Speed: Use a speed test app to check your internet speed. A minimum of 1 Mbps upload and download speed is recommended for... ⇲

Account issue

User account blocking issues

Fix: 1. Verify Account Status: Check your email for any notifications from Securus regarding your account status. Follow any instructions provide... ⇲

Inability to access account information

Fix: 1. Reset Password: If you cannot access your account, try resetting your password using the 'Forgot Password' feature. 2. Clear App Cache: G... ⇲

Settings issue

Inability to change personal information

Fix: 1. Check App Settings: Navigate to the settings or profile section of the app to see if there is an option to edit personal information. 2.... ⇲

Messages issue

Duplicate message sending

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. Poor connectivity can cause messages to be sent multiple times. 2... ⇲

Support issue

Poor customer support response

Fix: 1. Use In-App Support: Check if the Securus app has a support or help section that may provide quicker responses. 2. Document Issues: Keep a... ⇲

Notifications issue

Missing notifications for messages

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Securus and ensure that notifications are enabled. 2. Restart the App: Clos... ⇲

Privacy issue

Securus requires excessive personal information

Fix: 1. Review Required Information: Check if all the requested information is necessary for your use of the app. Only provide what is essential.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.6%

Bad experience

9.9%

Neutral

4.5%

~ from our NLP analysis of 19,488 combined software ratings.

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MobilePatrol: Public Safety

Private Data Securus collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics