fix problems on Tesla One [iphone]

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—— Run into issues on Tesla One? Get help pending when official support gets back to you!

Tesla One
Info:
company: Tesla, Inc.
: https://www.tesla.com
: www.tesla.com
Chat with our AI-based Tesla One Support
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UI issue

Tesla One confusing and not user-friendly

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the main sections and functions. You can also look for an... ⇲

Redirects to app that does nothing

Fix: Check if the app is fully updated. Go to the App Store and ensure you have the latest version of the Tesla One app installed. OR If the a... ⇲

Poor user experience overall

Fix: Take note of specific areas where you find the app lacking and consider creating a personal guide or cheat sheet to help navigate those area... ⇲
 
Crashes issue

Frequent crashes

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the Tesla One app, and select 'Offload App'. This will remove th... ⇲
 
Network issue

Fails to connect to wall connectors

Fix: Ensure that the wall connector is powered on and properly connected to your Wi-Fi network. Check the indicator lights on the connector for a... ⇲

No offline mode for badging

Fix: As a workaround, consider taking a screenshot of your badge when you have internet access. You can use this screenshot to show your badge if... ⇲
 
Camera issue

Barcode scan is difficult

Fix: Ensure that you are in a well-lit area when scanning the barcode. Hold your phone steady and at the correct distance from the barcode for be... ⇲
 
Freezing issue

Tesla One freezes during setup

Fix: Force close the app and restart it. If the app freezes during setup, swipe up from the bottom of the screen (or double-click the home button... ⇲
 
Account issue

No carryover from older accounts

Fix: Check if you can manually transfer any necessary information from your old account to the new one. This may include saving important data or... ⇲
 
Bugs issue

Instructions provided do not work

Fix: Double-check the instructions for any missed steps or details. Sometimes, small details can make a big difference in following instructions... ⇲
 
Updates issue

Removed tools previously used

Fix: Explore the app thoroughly to see if the tools have been relocated to a different section or menu. Sometimes, updates change the layout with... ⇲
 
Permissions issue

Requires employee status to change WiFi

Fix: If you are not an employee, check if there is a guest access option available for changing WiFi settings. Sometimes, guest accounts have lim... ⇲
 
Syncing issue

Tesla One fails to refresh

Fix: Try pulling down on the screen to manually refresh the app. This can sometimes resolve issues with data not updating. OR If the app still... ⇲
 
Loading issue

Time-consuming setup process

Fix: Prepare all necessary information and documents before starting the setup process. This can help streamline the process and reduce the time... ⇲
 
Support issue

Lack of troubleshooting resources

Fix: Search online for user forums or community groups related to Tesla One. Other users may have shared solutions to similar issues. OR Check... ⇲
 
Settings issue

Inability to manage settings via web interface

Fix: If the app is your only option, familiarize yourself with all available settings within the app. Take notes on what you need to manage and c... ⇲
 
Compatibility issue

Tesla One does not function on Tesla WiFi

Fix: Try switching to a different Wi-Fi network or using cellular data to see if the app functions properly. Sometimes, specific networks may hav... ⇲
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 what users are saying
Bad experience
53.0%

Good experience
40.4%

Neutral
6.6%

~ from our NLP analysis of 166 combined software ratings.

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 Private Data Tesla One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Usage Data
    • Other Data