fix problems on RockShox TrailHead [iphone]

—— Run into issues on RockShox TrailHead? Get help pending when official support gets back to you!

RockShox TrailHead

Info:

company: SRAM LLC

: https://www.sram.com/en/rockshox/campaigns/rockshox-rider-support

: www.sram.com

Chat with our AI-based RockShox TrailHead Support

🛠️ Common RockShox TrailHead Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RockShox TrailHead crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

Tuning options are often greyed out

Fix: 1. Ensure that your bike's model is compatible with the tuning options available in the app. Check the app's documentation or website for co... ⇲

Bugs issue

Does not save serial numbers

Fix: 1. After entering the serial number, ensure you are saving the settings. Look for a 'Save' button or similar option in the app. 2. If the a... ⇲

Inaccurate part recommendations

Fix: 1. Double-check that you have entered the correct bike model and specifications in the app. Go to Settings > Bike Model and ensure everythin... ⇲

User must re-enter serial numbers each time

Fix: 1. Ensure you are saving your settings after entering the serial number. Look for a 'Save' button in the app. 2. Log out and back into your... ⇲

Customization issue

Limited tuning recommendations

Fix: 1. Explore the app's settings to see if there are any options to customize or expand tuning recommendations based on your riding style or te... ⇲

No option to save multiple setups

Fix: 1. Use the app to create a single setup and take screenshots of the settings for different configurations. 2. Keep a manual log of differen... ⇲

Features issue

No links to dealers for service kits

Fix: 1. Use the app to find your bike model and then search for authorized dealers on the official RockShox website. 2. Consider using online re... ⇲

No upgrade kit options available

Fix: 1. Check the app for any updates that may include new features or options for upgrade kits. 2. Visit the official RockShox website or conta... ⇲

RockShox TrailHead is essentially a parts lookup

Fix: 1. Use the app as a reference tool for parts but supplement it with other resources like forums, manuals, and videos for a more comprehensiv... ⇲

Crashes issue

RockShox TrailHead does not work at times

Fix: 1. Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. 2. Restart the app and your device to refres... ⇲

Settings issue

Initial settings are not detailed enough

Fix: 1. Refer to the user manual for your bike or the RockShox website for detailed setup instructions. 2. Look for tutorial videos on platforms... ⇲

Network issue

Website often down or unresponsive

Fix: 1. Try accessing the website from a different browser or device to see if the issue persists. 2. Clear your browser's cache and cookies, wh... ⇲

Compatibility issue

No functionality for certain models

Fix: 1. Verify that your bike model is listed as compatible within the app. Check the app's documentation or the RockShox website for a list of s... ⇲