fix problems on EseeCloud(IP Pro, VR Cam) [iphone]

​

—— Run into issues on EseeCloud(IP Pro, VR Cam)? Get help pending when official support gets back to you!

EseeCloud(IP Pro, VR Cam)
Info:
company: Guangdong Juan Intelligent Technology Joint Stock Co., Ltd
: http://help.dvr163.com/index.php/%E6%8A%80%E6%9C%AF%E7%94%B5%E8%AF%9D
: helpen.dvr163.com
Chat with our AI-based EseeCloud(IP Pro, VR Cam) Support
   Hello! How can I assist you?  

characters left:
 
Network issue

EseeCloud(IP Pro, VR Cam) disconnects frequently

Fix: 1. Check your internet connection. Ensure that your Wi-Fi or mobile data is stable. 2. Restart your router if you are on Wi-Fi. 3. If using... ⇲

EseeCloud(IP Pro, VR Cam) shows cameras offline despite being online

Fix: 1. Restart the app and check if the cameras reconnect. 2. Ensure that the cameras are powered on and connected to the internet. Check the ca... ⇲
 
Support issue

Customer service is unresponsive

Fix: OR ⇲
 
Slow issue

EseeCloud(IP Pro, VR Cam) lags during live view

Fix: 1. Close any other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues. 3. Ensure you... ⇲

Playback of recorded video is slow

Fix: 1. Ensure you have a stable internet connection while trying to playback videos. 2. Close any other apps that may be using bandwidth. OR... ⇲
 
Syncing issue

Cannot access cloud service

Fix: 1. Ensure you have a stable internet connection. 2. Check if your subscription to the cloud service is active and not expired. 3. Log out of... ⇲
 
Login issue

Incorrect password error when logging in

Fix: 1. Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on. 2. If you have forgotten your pass... ⇲
 
Settings issue

Motion detection settings not functioning properly

Fix: 1. Go to the motion detection settings in the app and ensure that they are enabled. Adjust the sensitivity settings if available. 2. Restart... ⇲
 
Crashes issue

EseeCloud(IP Pro, VR Cam) crashes when accessing certain features

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Restart your iPhone to clear any temporar... ⇲
 
Ads issue

Advertisements hinder user experience

Fix: OR ⇲
 
Features issue

No pre-event recording available

Fix: OR ⇲
 
UI issue

Difficult to delete recordings

Fix: 1. Go to the recordings section in the app. 2. Look for an edit or delete option, which may allow you to select multiple recordings for dele... ⇲
 
Permissions issue

Requires location access unnecessarily

Fix: 1. Go to Settings > Privacy > Location Services. Find the EseeCloud app and change the setting to 'While Using the App' if it is set to 'Alw... ⇲
 
Notifications issue

Inconsistent notifications for motion detection

Fix: 1. Check the notification settings in the app to ensure that motion detection alerts are enabled. 2. Go to your iPhone's Settings > Notifica... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
68.0%

Bad experience
27.9%

Neutral
4.1%

~ from our NLP analysis of 3,557 combined software ratings.

 Switch to these Alternatives:
360Eye S
Danale IoT
JXLCAM
Viidure
iCSee
V380 Pro
Guarding Vision
Lorex Cloud
Lorex
ARCCTV

 Private Data EseeCloud(IP Pro, VR Cam) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Past 7-day event video monthly: $5.59 America|Past 7-day event video monthly
  2. Past 7-day Event Video 30 day: $5.99 America | Past 7-day Event Video 30 day
  3. Past 7-day event video yearly: $55.90 Past 7-day event video yearly
  4. Past 3-day Event Video 90 day: $10.99 America|Past 3-day Event Video 90 day
  5. Past 7-day Full Video 30 day: $8.99 America | Past 7-day Full Video 30 day
  6. Past 7-day event video yearly: $55.90 Past 7-day event video yearly
  7. Past 3-day Full Video 90 day: $13.99 America|Past 3-day Full Video 90 day
  8. Past 3-day Event Video 360 day: $36.99 America|Past 3-day Event Video 360 day
  9. Past 7-day Event Video 90 day: $16.99 America | Past 7-day Event Video 90 day
  10. Past 7-day Event Video 360 day: $59.99 America | Past 7-day Event Video 360 day