A. 1. Check App Settings: Go to the app settings and look for the option to generate a virtual card. Ensure you have met any requirements needed to create one. 2. Update the App: Make sure you are using the latest version of the app, as updates may fix bugs related to virtual card generation.

B. 3. Restart the App: Close the app completely and reopen it to refresh the session, which may resolve temporary issues preventing card generation.