fix problems on The CW [iphone]

—— Run into issues on The CW? Get help pending when official support gets back to you!

The CW

Info:

company: The CW Network

: https://support.cwtv.com

: www.cwtv.com

Chat with our AI-based The CW Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the CW app off th... »»

Inability to resume from where left off

Fix: 1. Make sure you are using the latest version of the app. Check for updates in the App Store. 2. Try logging out and back into the app to re... »»

Ads issue

Excessive and repetitive commercials

Fix: 1. Unfortunately, the number of commercials is determined by the app's monetization strategy. However, you can try to minimize interruptions... »»

Ads overlap with show content

Fix: 1. If you encounter overlapping ads, try restarting the app. 2. Clear the app's cache by offloading it in Settings > General > iPhone Storag... »»

Inability to skip ads effectively

Fix: 1. Unfortunately, the ability to skip ads is determined by the app's ad policies. However, you can try to minimize interruptions by watching... »»

Audio issue

Audio and video synchronization issues

Fix: 1. Close the app and restart your iPhone. This can often resolve temporary glitches. 2. Check your internet connection; a slow connection ca... »»

Commercials significantly louder than show audio

Fix: 1. Adjust the volume on your device during commercials to compensate for the difference. 2. Check if there are any audio settings in the app... »»

Audio cuts out randomly during playback

Fix: 1. Close the app and restart your iPhone to refresh the app's functionality. 2. Check your internet connection; a slow connection can cause... »»

Content issue

Limited episode availability

Fix: 1. Check if the app has a 'Coming Soon' section or a schedule for upcoming episodes. 2. Make sure you are in the correct region, as some epi... »»

UI issue

Portrait mode only for browsing

Fix: 1. If the app does not support landscape mode for video playback, try rotating your device to see if it automatically adjusts. 2. Check the... »»

Inconsistent playback controls

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app to refresh the playback controls. If the issue continues, try uninst... »»

Inability to fast forward or rewind smoothly

Fix: 1. If the fast forward or rewind feature is not working smoothly, try tapping the screen to bring up the playback controls and use the slide... »»

Inability to browse all episodes at once

Fix: 1. Check if the app has a 'View All' option in the episode list. 2. If not, try navigating through categories or seasons to find the episode... »»

Settings issue

No option to select episode quality

Fix: 1. Check the app settings to see if there is an option for video quality. If not, the app may automatically adjust based on your internet sp... »»

Compatibility issue

No full-screen option on newer devices

Fix: 1. Check if there is a full-screen toggle in the app settings or during playback. 2. If not available, try rotating your device to see if it... »»

Search issue

Poor search functionality

Fix: 1. Try using specific keywords or phrases when searching for content. 2. Ensure you are spelling titles correctly and check for any filters... »»

No user login to save progress across devices

Fix: 1. If the app does not support user accounts, consider keeping a manual log of your progress. 2. Use a note-taking app to track which episod... »»

Loading issue

Long loading times for videos

Fix: 1. Check your internet connection speed. If it's slow, try switching to a different network. 2. Clear the app's cache by offloading it in Se... »»

Customization issue

No option to customize ad content

Fix: 1. Unfortunately, ad content customization is typically not available in most streaming apps. However, you can try to minimize interruptions... »»

Video issue

Video quality becomes blurry

Fix: 1. Check your internet connection speed. If it's slow, try switching to a different network. 2. If the app has a video quality setting, try... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

52.3%

Bad experience

37.3%

Neutral

10.5%

~ from our NLP analysis of 21,165 combined software ratings.

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Private Data The CW collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
- Usage Data