fix problems on CoinTracking [iphone]

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—— Run into issues on CoinTracking? Get help pending when official support gets back to you!

CoinTracking
Info:
company: CoinTracking GmbH
: http://cointracking.info/feedback.php
: cointracking.info
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Syncing issue

API import duplicates transactions

Fix: Before importing transactions via API, ensure that you have cleared any previous imports. Check the settings for the API import feature to s... ⇲
 
Bugs issue

Inaccurate portfolio values due to exchange price issues

Fix: Regularly update your exchange rates manually within the app. Go to the settings or portfolio section and look for an option to refresh or u... ⇲

Negative balances and incorrect data

Fix: Manually review your transaction history to identify any errors. Correct any negative balances by adjusting transactions or adding missing d... ⇲
 
Features issue

Lacks real-time charting features

Fix: Utilize external charting tools or websites that provide real-time data. You can keep these open in a browser alongside CoinTracking to moni... ⇲

Limited graphing functionality

Fix: Explore the existing graphing options thoroughly. Sometimes, features may be hidden or not immediately obvious. Look for any settings that a... ⇲

Missing features compared to desktop version

Fix: Identify the key features you are missing and see if there are alternative methods to achieve similar results within the app. Sometimes, fea... ⇲
 
UI issue

Clunky UI/UX design

Fix: Take advantage of any available tutorials or guides within the app to better understand how to navigate the UI. Familiarizing yourself with... ⇲
 
Updates issue

CoinTracking hasn't been updated in years

Fix: Check the App Store for any available updates. If the app is not being updated, consider using it in conjunction with other tools that are m... ⇲
 
Slow issue

Slow refresh rate

Fix: Close any unnecessary background applications on your iPhone to free up resources, which may help improve the refresh rate of CoinTracking.... ⇲

Slow performance and delayed notifications

Fix: Close any other apps running in the background to free up memory and processing power, which can help improve performance. OR Check your... ⇲
 
Glitches issue

Glitches with importing deposits and withdrawals

Fix: Ensure that you are following the correct procedure for importing deposits and withdrawals. Double-check the format of the data you are impo... ⇲
 
Loading issue

Non-responsive during high traffic

Fix: Try using the app during off-peak hours when traffic is likely lower. This can help improve responsiveness and performance. OR Clear the... ⇲
 
Support issue

Lack of customer support

Fix: Utilize online forums or community groups related to CoinTracking. Other users may have experienced similar issues and can offer solutions o... ⇲
 
Payments issue

Deceptive payment setup

Fix: Carefully review the payment options and terms before committing to any purchases. Take screenshots of the payment process for your records... ⇲
 
Customization issue

Limited customization options for portfolio view

Fix: Explore the settings to see if there are any hidden customization options that you may not have noticed. Sometimes, features are not immedia... ⇲
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 what users are saying
Good experience
95.3%

Neutral
2.6%

Bad experience
2.1%

~ from our NLP analysis of 5,494 combined software ratings.

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 Private Data CoinTracking collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics