fix problems on SafeNet [iphone]

—— Run into issues on SafeNet ? Get help pending when official support gets back to you!

SafeNet MobilePASS

Info:

company: SafeNet, Inc.

: https://supportportal.thalesgroup.com/csm

: cpl.thalesgroup.com

Chat with our AI-based SafeNet Support

🛠️ Common SafeNet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Haptic response removed

Fix: Check the device settings to ensure that haptic feedback is enabled. Go to Settings > Sounds & Haptics and make sure 'Vibrate on Ring' and '... ⇲

Number pad too low on screen

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and check if 'View' is set to 'Standard' or 'Zoomed... ⇲

Crashes issue

SafeNet crashes frequently

Fix: Ensure that the app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are upd... ⇲

Frequent crashes after updates

Fix: If the app crashes after an update, try clearing the app's cache or data if the option is available in your device settings. This can someti... ⇲

Compatibility issue

Not updated for iPhone X screen size

Fix: Check for any available updates for the app in the App Store. If the app is not optimized for the iPhone X, you may need to use it in compat... ⇲

No Apple Watch integration

Fix: Check if there are any settings within the app that allow for Apple Watch integration. Sometimes, features can be toggled on or off within t... ⇲

No integration with third-party authentication apps

Fix: Check the app settings to see if there are any options for integrating with third-party apps. If not, you may need to use the app independen... ⇲

Settings issue

Requires token selection every time

Fix: Look for an option in the app settings that allows you to save your token selection or set a default token. This may streamline the login pr... ⇲

Cumbersome login process

Fix: Check if the app has a 'Remember Me' option during login. If available, enable it to simplify future logins. OR Consider using a password... ⇲

Accessibility issue

VoiceOver functionality broken

Fix: Ensure that VoiceOver is enabled on your device by going to Settings > Accessibility > VoiceOver. If it is already on, try toggling it off a... ⇲

UI issue

Print size decreased

Fix: Check the app settings for any options related to font size or display settings. Adjust these settings to see if you can increase the print... ⇲

Confusing UI

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a help or tutorial section within the app that may prov... ⇲

Outdated design

Fix: While you cannot change the design, you can provide feedback through the app's settings to express your desire for a more modern interface.... ⇲

Security issue

No support for Touch ID or Face ID

Fix: Check the app settings to see if there is an option to enable biometric authentication. If available, enable it for quicker access. OR If... ⇲

Support issue

Poor customer support

Fix: Look for a comprehensive FAQ or help section within the app or on the website that may address common issues without needing direct support.... ⇲

Account issue

Inconsistent access to important documents

Fix: Ensure that your internet connection is stable, as inconsistent access may be due to connectivity issues. Try switching between Wi-Fi and ce... ⇲