fix problems on Duet Air [iphone]

—— Run into issues on Duet Air? Get help pending when official support gets back to you!

Duet Air - Remote Desktop

Info:

company: Duet, Inc.

: https://www.duetdisplay.com/help

: www.duetdisplay.com

Chat with our AI-based Duet Air Support

🛠️ Common Duet Air Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Duet Air crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

Audio sharing feature does not work

Fix: 1. Check your audio settings in Duet Air. Open the app, go to settings, and ensure that audio sharing is enabled. 2. Ensure that your iPhon... ⇲

Payments issue

High annual subscription price

Fix: 1. Evaluate your usage of the app. If you find that you are not using it frequently, consider whether a subscription is necessary. 2. Look... ⇲

No free trial available

Fix: 1. Look for any limited-time promotions or trial offers that may be available on the Duet Air website or through their social media channels... ⇲

Overpriced compared to alternatives

Fix: 1. Research alternative remote desktop solutions that may offer similar features at a lower price point. 2. Consider the value of the featu... ⇲

No indication of subscription requirement before download

Fix: 1. Review the app description and details in the App Store before downloading to understand the subscription model. 2. Look for user review... ⇲

Limited functionality without subscription

Fix: 1. Familiarize yourself with the features available in the free version of the app to maximize its use without a subscription. 2. Consider... ⇲

Network issue

Inconsistent wireless connection

Fix: 1. Ensure that both your iPhone and the computer are connected to the same Wi-Fi network. 2. Move closer to the Wi-Fi router to improve sig... ⇲

Lag during wireless use

Fix: 1. Reduce the distance between your iPhone and the computer to improve the connection quality. 2. Close any unnecessary applications on you... ⇲

Dropped frames during wireless use

Fix: 1. Ensure that your Wi-Fi connection is stable and strong. Move closer to the router or switch to a wired connection if possible. 2. Lower... ⇲

Requires direct Wi-Fi connection for some features

Fix: 1. Ensure that both devices are connected to the same Wi-Fi network for optimal performance. 2. If possible, set up a dedicated Wi-Fi netwo... ⇲

Account issue

Requires account setup before use

Fix: 1. Prepare your account information in advance to streamline the setup process. 2. Follow the on-screen instructions carefully during the a... ⇲

UI issue

Scaling issues with custom resolutions

Fix: 1. Check the resolution settings in both the Duet Air app and your computer's display settings. Ensure they match for optimal performance.... ⇲

Compatibility issue

Pressure sensitivity not functioning in older Photoshop versions

Fix: 1. Check if your iPhone and the Duet Air app are updated to the latest versions, as updates may include fixes for pressure sensitivity issue... ⇲

Mouse input issues on iPad

Fix: 1. Ensure that your iPad is updated to the latest version of iOS. Go to Settings > General > Software Update. 2. Check the settings in the... ⇲

Support issue

Slow customer support response

Fix: 1. Check the Duet Air support page for FAQs and troubleshooting guides that may address your issue without needing to contact support. 2. U... ⇲

Crashes issue

Duet Air closes when Windows locks

Fix: 1. Change your Windows power settings to prevent the computer from going to sleep or locking when idle. Go to Control Panel > Hardware and S... ⇲

Screen issue

Windows move back to main monitor after unlocking

Fix: 1. Adjust your display settings in Windows to ensure that the monitor arrangement is set correctly. Right-click on the desktop, select Displ... ⇲