A. 1. Check for updates: Make sure you are using the latest version of the app. Go to the Google Play Store, search for ATH Móvil, and update if necessary.
2. Clear app cache: Go to Settings > Apps > ATH Móvil > Storage > Clear Cache. This can help resolve freezing issues caused by corrupted data.
3. Restart your device: A simple reboot can often fix temporary software glitches that cause apps to freeze.
B. 4. Try logging in with a different network: If you are on Wi-Fi, switch to mobile data or vice versa to see if the issue persists.