fix problems on ATH Móvil [android]

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—— Run into issues on ATH Móvil? Get help pending when official support gets back to you!

ATH Móvil
Info:
company: EVERTEC Group, LLC
: servicioalcliente@athmovil.com
: www.athmovil.com
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UI issue

Cannot delete or edit cards

Fix: 1. Check for app updates: Ensure you are using the latest version of ATH Móvil by checking the Google Play Store. 2. Clear app cache: Go to... ⇲
 
Network issue

ATH Móvil does not recognize internet connection

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network. Test by browsing other apps or website... ⇲
 
Freezing issue

ATH Móvil freezes during login

Fix: 1. Check for updates: Make sure you are using the latest version of the app. Go to the Google Play Store, search for ATH Móvil, and update i... ⇲
 
Payments issue

Unable to send or receive money

Fix: 1. Verify your account status: Ensure that your account is active and not restricted. Check for any notifications in the app. 2. Check recip... ⇲
 
Messages issue

Text message verification issues

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and active. 2. Ensure good signal: Make sure you... ⇲
 
Crashes issue

Slow performance and frequent crashes

Fix: 1. Clear app cache: Go to Settings > Apps > ATH Móvil > Storage > Clear Cache to remove any corrupted data that may be slowing down the app.... ⇲
 
Account issue

Inability to add new contacts for transactions

Fix: 1. Check app permissions: Go to Settings > Apps > ATH Móvil > Permissions and ensure that the app has permission to access your contacts. 2.... ⇲
 
Registration issue

Sign up process fails due to delayed verification codes

Fix: 1. Check your phone number: Ensure that the phone number you provided is correct and active. 2. Ensure good signal: Make sure you have a goo... ⇲
 
Security issue

Limited biometric authentication options

Fix: 1. Check device settings: Go to your device's Settings > Security > Fingerprint or Face Recognition and ensure that your biometric data is s... ⇲
 
Customization issue

Lack of dark theme or customization

Fix: 1. Check for app updates: Ensure you are using the latest version of ATH Móvil, as new features may be added in updates. 2. Use device setti... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure app updates: Make sure that ATH Móvil is updated to the latest version on all devices. 2. Check device compatibility: Verify that... ⇲
 
Loading issue

ATH Móvil times out frequently

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Test by browsing other apps or websites. 2. Restart the app... ⇲
 
Support issue

No option to contact support within the app

Fix: 1. Check the app's FAQ section: Many apps have a help or FAQ section that can provide answers to common issues. 2. Look for support informat... ⇲
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 what users are saying
Good experience
65.3%

Bad experience
28.6%

Neutral
6.0%

~ from our NLP analysis of 28,054 combined software ratings.

 Private Data ATH Móvil collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access extra location provider commands
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. change network connectivity
  10. full network access
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. install shortcuts
  15. read Google service configuration
  16. receive data from Internet