A. 1. Use the in-app support feature to submit a ticket, ensuring you provide detailed information about your issue. 2. Check if there are any FAQs or help sections within the app that might address your concern. 3. Try reaching out through social media channels where the app has a presence, as they may respond faster.

B. 1. Document your interactions with customer service, including dates and times, to keep track of your requests. 2. If you have not received a response in a reasonable time, consider resubmitting your request or using a different communication method.