A. 1. Ensure NFC is enabled: Go to Settings > Connected devices > Connection preferences > NFC and make sure it is turned on. 2. Clean the NFC area: Wipe the NFC area on your device to ensure there is no dirt or obstruction. 3. Hold the device steady: When scanning, hold your device steady and close to the NFC tag for a few seconds. 4. Restart the app: Close and reopen the app to reset the NFC scanning process.