Fix AustralianETA errors on android

Experiencing issues? Solve common AustralianETA problems instantly.
Get Started:
View Resolved Issues
Fix Now in One-Click

19 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
All
 
Uploads
Photo acceptance issues

🛠️ 1. Check photo requirements: Ensure that your photos meet the app's specifications (size, format, ba... show fix »
 
Location
Location errors

🛠️ 1. Enable location services: Go to Settings > Location and ensure that location services are turned... show fix »
Location access issues

🛠️ 1. Check location settings: Go to Settings > Location and ensure that location services are enabled.... show fix »
 
Freezing
App freezes

🛠️ 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help res... show fix »
 
UI
No back button

🛠️ 1. Use the device's physical back button: If your device has a physical back button, use it to navig... show fix »
Poor guidance for photo taking

🛠️ 1. Research photo requirements: Look for any guidelines provided within the app or on the official w... show fix »
Poorly written instructions

🛠️ 1. Look for online resources: Search for user guides or tutorials online that may provide clearer in... show fix »
User hostile experience

🛠️ 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and... show fix »
Unfriendly user interface

🛠️ 1. Explore the app: Spend time navigating through the app to become more familiar with its layout. 2... show fix »
 
Bugs
Inconsistent NFC scanning

🛠️ 1. Ensure NFC is enabled: Go to Settings > Connected devices > Connection preferences > NFC and make... show fix »
Requires multiple attempts for passport chip scanning

🛠️ 1. Ensure proper lighting: Make sure you are in a well-lit area when scanning the passport chip. 2.... show fix »
No error codes provided

🛠️ 1. Check for common issues: Research common problems related to the app online to see if others have... show fix »
 
Crashes
App restarts frequently

🛠️ 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help res... show fix »
 
Syncing
Inability to save progress

🛠️ 1. Ensure you have enough storage: Check your device's storage to ensure there is enough space avail... show fix »
Inability to sync data between devices

🛠️ 1. Ensure you are logged into the same account: Make sure you are using the same account on both dev... show fix »
 
Compatibility
Requires high OS version

🛠️ 1. Check for OS updates: Go to Settings > System > System update to see if there are any updates ava... show fix »
 
Glitches
Glitches during address entry

🛠️ 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help res... show fix »
  Have a specific Problem? Resolve Issue below:
characters left:


 Contact Support
Developer:
Department of Home Affairs
Email:
  mobile.apps@homeaffairs.gov.au
Website:
🌐 www.eta.homeaffairs.gov.au
Terms/Privacy:
⚔️ https://www.homeaffairs.gov.au/access-and-accountability/our-commitments/plans-and-charters/privacy-policy
 Private Data AustralianETA collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. control flashlight
  9. full network access
  10. control Near Field Communication
  11. prevent device from sleeping
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
87.8%

Negative experience
8.1%

Neutral
4.1%

~ from our NLP analysis of 15,054 combined software ratings.