fix problems on AustralianETA [android]

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—— Run into issues on AustralianETA? Get help pending when official support gets back to you!

AustralianETA
Info:
company: Department of Home Affairs
: mobile.apps@homeaffairs.gov.au
: www.eta.homeaffairs.gov.au
Chat with our AI-based AustralianETA Support
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Uploads issue

Photo acceptance issues

Fix: 1. Check photo requirements: Ensure that your photos meet the app's specifications (size, format, background color). 2. Use a different came... ⇲
 
Location issue

Location errors

Fix: 1. Enable location services: Go to Settings > Location and ensure that location services are turned on. 2. Check app permissions: Go to Sett... ⇲

Location access issues

Fix: 1. Check location settings: Go to Settings > Location and ensure that location services are enabled. 2. Check app permissions: Go to Setting... ⇲
 
Freezing issue

AustralianETA freezes

Fix: 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help resolve freezing issues. 2. Restart your de... ⇲
 
UI issue

No back button

Fix: 1. Use the device's physical back button: If your device has a physical back button, use it to navigate back. 2. Use the recent apps button:... ⇲

Poor guidance for photo taking

Fix: 1. Research photo requirements: Look for any guidelines provided within the app or on the official website regarding photo specifications. 2... ⇲

Poorly written instructions

Fix: 1. Look for online resources: Search for user guides or tutorials online that may provide clearer instructions. 2. Experiment with the app:... ⇲

User hostile experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. 2. Provide feedback: While no... ⇲

Unfriendly user interface

Fix: 1. Explore the app: Spend time navigating through the app to become more familiar with its layout. 2. Look for user guides: Search for onlin... ⇲
 
Bugs issue

Inconsistent NFC scanning

Fix: 1. Ensure NFC is enabled: Go to Settings > Connected devices > Connection preferences > NFC and make sure it is turned on. 2. Clean the NFC... ⇲

Requires multiple attempts for passport chip scanning

Fix: 1. Ensure proper lighting: Make sure you are in a well-lit area when scanning the passport chip. 2. Hold the passport steady: Keep the passp... ⇲

No error codes provided

Fix: 1. Check for common issues: Research common problems related to the app online to see if others have experienced similar issues. 2. Document... ⇲
 
Crashes issue

AustralianETA restarts frequently

Fix: 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help resolve frequent restarts. 2. Check for upd... ⇲
 
Syncing issue

Inability to save progress

Fix: 1. Ensure you have enough storage: Check your device's storage to ensure there is enough space available. Go to Settings > Storage to check.... ⇲

Inability to sync data between devices

Fix: 1. Ensure you are logged into the same account: Make sure you are using the same account on both devices. 2. Check for app updates: Ensure b... ⇲
 
Compatibility issue

Requires high OS version

Fix: 1. Check for OS updates: Go to Settings > System > System update to see if there are any updates available for your device. 2. Consider upgr... ⇲
 
Glitches issue

Glitches during address entry

Fix: 1. Clear app cache: Go to Settings > Apps > AustralianETA > Storage > Clear Cache. This can help resolve glitches. 2. Restart the app: Close... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
8.1%

Neutral
4.1%

~ from our NLP analysis of 15,054 combined software ratings.

 Private Data AustralianETA collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. control flashlight
  9. full network access
  10. control Near Field Communication
  11. prevent device from sleeping
  12. receive data from Internet