A. 1. Ensure that your hearing aids are fully charged. Low battery levels can cause connectivity issues. 2. Check the Bluetooth settings on your Android device. Go to Settings > Bluetooth, and ensure that your hearing aids are connected. If they are not, try reconnecting them. 3. Restart both your hearing aids and your Android device. This can help reset the connection. 4. Move closer to your hearing aids to ensure a strong Bluetooth signal. 5. If the problem persists, try unpairing and then re-pairing your hearing aids in the Bluetooth settings.
B. 1. Update the Thrive Hearing Control app to the latest version available in the Google Play Store. 2. Clear the app cache by going to Settings > Apps > Thrive Hearing Control > Storage > Clear Cache. This can help resolve temporary glitches.