Fix Thrive Hearing Control errors on android

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22 problems reported in the past 24 hours

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Crashes
App crashes and closes unexpectedly

🛠️ 1. Update the Thrive Hearing Control app to the latest version to fix any known bugs. 2. Clear the a... show fix »
 
Network
Inconsistent Bluetooth connectivity

🛠️ 1. Ensure that your hearing aids are not connected to multiple devices at the same time, as this can... show fix »
Hearing aids only connect intermittently

🛠️ 1. Ensure that your hearing aids are fully charged and within range of your Android device. 2. Try u... show fix »
App does not recognize hearing aids

🛠️ 1. Ensure that your hearing aids are turned on and in pairing mode. Refer to the user manual for ins... show fix »
App fails to locate hearing aids

🛠️ 1. Ensure that your hearing aids are turned on and in pairing mode. 2. Restart the Thrive Hearing Co... show fix »
 
Settings
Custom profiles do not save properly

🛠️ 1. After creating a custom profile, ensure you are saving it correctly by following the prompts in t... show fix »
 
Installation
App requires constant reinstallation

🛠️ 1. Ensure that your Android device has enough storage space available. Go to Settings > Storage to c... show fix »
 
Notifications
Notifications disrupt streaming

🛠️ 1. Go to Settings > Apps & notifications > Thrive Hearing Control > Notifications and adjust the not... show fix »
 
Battery
Poor battery management

🛠️ 1. Check the battery settings on your Android device and ensure that the Thrive Hearing Control app... show fix »
 
Bugs
Inability to track steps and memory

🛠️ 1. Ensure that the app has the necessary permissions to access your device's sensors. Go to Settings... show fix »
 
Compatibility
Limited functionality on Android devices

🛠️ 1. Check the app's compatibility with your specific Android version. Some features may only be avail... show fix »
 
Permissions
App requires notifications to function

🛠️ 1. Go to Settings > Apps > Thrive Hearing Control > Notifications and ensure notifications are enabl... show fix »
 
Slow
Laggy and slow performance

🛠️ 1. Close any background apps that may be consuming system resources. 2. Restart your Android device... show fix »
 
Freezing
Frequent need to force stop the app

🛠️ 1. Ensure that your Android device has sufficient RAM and storage available. Close unnecessary apps... show fix »
 
Audio
Inability to control volume effectively

🛠️ 1. Check the volume settings within the Thrive Hearing Control app and ensure they are set correctly... show fix »
Randomly mutes during phone calls

🛠️ 1. Check the phone call settings in the Thrive Hearing Control app to ensure they are configured cor... show fix »
Feedback and tinnitus magnification issues

🛠️ 1. Adjust the settings in the app related to feedback and tinnitus management. Look for options to r... show fix »
Inconsistent audio output between ears

🛠️ 1. Check the balance settings in the Thrive Hearing Control app to ensure they are set equally for b... show fix »
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 Contact Support
Developer:
Starkey Hearing Technologies
Email:
  mobile_support@starkey.com
Website:
🌐 www.starkey.com
Terms/Privacy:
⚔️ https://www.starkey.com/privacy-and-terms
 Private Data Thrive Hearing Control collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view network connections
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. full network access
  13. change your audio settings
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. receive data from Internet

 Breakdown of Software Ratings
Negative experience
61.3%

Positive experience
29.3%

Neutral
9.1%

~ from our NLP analysis of 4,759 combined software ratings.