A. 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' option to reset it.
2. Clear app cache: Go to Settings > Apps > Securus > Storage > Clear Cache to remove any corrupted data that may be affecting the login process.
B. 3. Update the app: Make sure you are using the latest version of the app from the Google Play Store.