fix problems on Securus [android]

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—— Run into issues on Securus ? Get help pending when official support gets back to you!

Securus Mobile
Info:
company: Securus Technologies, LLC
: feedback@securustech.net
: securustech.net
Chat with our AI-based Securus Support
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Messages issue

Messages delayed for days

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay message delivery. 2. Clear... ⇲
 
Login issue

Cannot log into account

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲
 
Syncing issue

Drafts not saved

Fix: 1. Ensure you are connected to the internet: Drafts may not save if you are offline. 2. Check app permissions: Go to Settings > Apps > Secu... ⇲
 
Bugs issue

Technical issues persist

Fix: 1. Regularly update the app: Ensure you have the latest version of the app to benefit from bug fixes and improvements. 2. Clear app cache:... ⇲

Error messages during use

Fix: 1. Note the error message: Take a screenshot or write down the error message for reference. 2. Clear app cache: Go to Settings > Apps > Sec... ⇲
 
UI issue

Inconsistent features

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as features may vary between versions. 2. Review app settings: Go... ⇲

Formatting issues in message fields

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as formatting issues may be resolved in newer updates. 2. Restart... ⇲
 
Payments issue

High costs for services

Fix: 1. Review your usage: Check if you are using features that incur additional costs and consider limiting usage. 2. Look for promotions: Occa... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize in-app help: Check if the app has a help or FAQ section that may address your concerns. 2. Use community forums: Look for user f... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check app notification settings: Go to Settings > Apps > Securus > Notifications and ensure notifications are enabled. 2. Check device n... ⇲
 
Freezing issue

Securus freezes often

Fix: 1. Clear app cache: Go to Settings > Apps > Securus > Storage > Clear Cache to remove temporary files that may cause freezing. 2. Restart y... ⇲
 
Customization issue

Limited character count for texts

Fix: 1. Use multiple messages: If you reach the character limit, consider sending multiple messages to convey your full message. 2. Use abbrevia... ⇲
 
Video issue

Video chat issues

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. 2. Restart the app: Close the app completely a... ⇲
 
Uploads issue

Inability to send videograms

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can prevent sending videograms. 2. Update the... ⇲
 
Account issue

Session expiration issues

Fix: 1. Stay active in the app: Try to interact with the app regularly to prevent session timeouts. 2. Clear app cache: Go to Settings > Apps >... ⇲
 
Settings issue

Auto-correct disabled

Fix: 1. Check keyboard settings: Go to Settings > System > Languages & input > Virtual keyboard > [Your Keyboard] > Text correction and ensure au... ⇲
 
Network issue

Inaccessible phone calls

Fix: 1. Check app permissions: Go to Settings > Apps > Securus > Permissions and ensure it has permission to access your phone. 2. Restart your... ⇲
 
Glitches issue

Glitches during message composition

Fix: 1. Clear app cache: Go to Settings > Apps > Securus > Storage > Clear Cache to remove any temporary files that may be causing glitches. 2.... ⇲
 
Slow issue

Poor mobile app performance

Fix: 1. Clear app cache: Go to Settings > Apps > Securus > Storage > Clear Cache to remove temporary files that may be slowing down the app. 2.... ⇲
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 what users are saying
Good experience
53.0%

Bad experience
40.3%

Neutral
6.8%

~ from our NLP analysis of 24,467 combined software ratings.

 Private Data Securus collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. close other apps
  11. change your audio settings
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet