A. 1. Check compatibility: Ensure that the device you are trying to charge is compatible with the Sobro's wireless charging feature. 2. Clean the charging pad: Dust or debris on the charging pad can affect charging. Wipe the pad with a clean, dry cloth. 3. Use the correct alignment: Make sure the device is properly aligned with the charging pad for optimal charging.

B. 4. Try a different device: Test the wireless charging feature with another compatible device to see if the issue persists.