fix problems on Sobro [android]

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—— Run into issues on Sobro? Get help pending when official support gets back to you!

Sobro
Info:
company: Sobro
: support@storebound.com
: sobrodesign.com
Chat with our AI-based Sobro Support
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Setup issue

Setup is a nightmare

Fix: 1. Follow the manual: Carefully read the setup instructions provided in the user manual. Make sure to follow each step in order. 2. Use the... ⇲
 
Settings issue

Automatic settings do not work

Fix: 1. Check app permissions: Ensure that the Sobro app has the necessary permissions to access your device settings. Go to Settings > Apps > So... ⇲

Alarm setting is confusing

Fix: 1. Review the manual: Check the user manual for specific instructions on setting alarms. 2. Practice setting alarms: Try setting different... ⇲
 
Compatibility issue

Wireless charging is incompatible

Fix: 1. Check compatibility: Ensure that the device you are trying to charge is compatible with the Sobro's wireless charging feature. 2. Clean... ⇲

Sobro not compatible with Android

Fix: 1. Check system requirements: Verify that your Android device meets the minimum system requirements for the Sobro app. 2. Update Android OS... ⇲

Charging pad is not compatible with smartwatches

Fix: 1. Check compatibility: Ensure that the smartwatch is compatible with the Sobro charging pad. 2. Clean the charging pad: Dust or debris can... ⇲
 
Audio issue

Speaker quality is poor

Fix: 1. Adjust equalizer settings: If the app has an equalizer feature, adjust the settings to enhance sound quality. 2. Check for obstructions:... ⇲

Volume control is inadequate

Fix: 1. Adjust volume settings: Check the volume settings in both the Sobro app and your device's settings to ensure they are set appropriately.... ⇲
 
Updates issue

No updates or communication from developers

Fix: 1. Check for updates manually: Regularly check the Google Play Store for any updates to the Sobro app. 2. Follow social media: Look for any... ⇲
 
UI issue

Sobro is not user-friendly

Fix: 1. Explore tutorials: Look for any tutorials or guides available online that can help you navigate the app more effectively. 2. Familiarize... ⇲
 
Network issue

Bluetooth connection issues

Fix: 1. Restart Bluetooth: Turn off Bluetooth on your device, wait a few seconds, and then turn it back on. 2. Forget and reconnect: In your dev... ⇲

Sobro fails to register network

Fix: 1. Restart the app: Close the Sobro app completely and reopen it to see if it registers the network. 2. Check Wi-Fi connection: Ensure your... ⇲

Sobro disconnects after power outages

Fix: 1. Restart the app: After a power outage, close and reopen the Sobro app to re-establish the connection. 2. Check device settings: Ensure t... ⇲
 
Customization issue

Cannot rename devices in app

Fix: 1. Check for updates: Ensure that the Sobro app is updated, as this feature may be added in a newer version. 2. Explore settings: Look for... ⇲
 
Registration issue

Verification code issues

Fix: 1. Check your phone number: Ensure that the phone number you provided is correct and can receive SMS. 2. Request a new code: If you did not... ⇲
 
Bugs issue

Motion sensor malfunctions

Fix: 1. Check sensor settings: Ensure that the motion sensor settings in the app are configured correctly. 2. Clean the sensor: Dust or debris o... ⇲

Fridge functionality is unreliable

Fix: 1. Check temperature settings: Ensure that the fridge temperature is set correctly in the app. 2. Inspect the fridge: Physically check the... ⇲
 
Permissions issue

Location services required for Wi-Fi recognition

Fix: 1. Enable location services: Go to your device's Settings > Location and ensure that location services are turned on. 2. Check app permissi... ⇲
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 what users are saying
Bad experience
89.2%

Good experience
5.7%

Neutral
2.5%

~ from our NLP analysis of 157 combined software ratings.

 Private Data Sobro collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. allow Wi-Fi Multicast reception
  11. connect and disconnect from Wi-Fi
  12. control flashlight
  13. full network access
  14. control vibration
  15. prevent device from sleeping