A. 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network. Try switching between Wi-Fi and mobile data to see if it resolves the issue.
2. Refresh the inbox: Open the app and swipe down on the inbox screen to refresh and attempt to fetch emails again.
3. Check account settings: Go to Settings within the app and verify that your email account settings (like server settings) are correct.
B. 4. Disable battery optimization: Go to Settings > Battery > Battery Optimization, find Criptext Secure Email, and set it to 'Not optimized' to ensure it runs in the background without restrictions.