fix problems on Criptext Secure Email [android]

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—— Run into issues on Criptext Secure Email? Get help pending when official support gets back to you!

Criptext Secure Email
Info:
company: Criptext, Inc.
: support@criptext.com
: www.criptext.com
Chat with our AI-based Criptext Secure Email Support
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UI issue

Dark mode text visibility issues

Fix: 1. Adjust app settings: Check if there are any text color or theme settings within the app that can be modified to improve visibility in dar... ⇲

Difficulties with email formatting

Fix: 1. Use plain text: If formatting issues persist, consider composing emails in plain text to avoid compatibility issues. 2. Check formatting... ⇲

Confusing app name perception

Fix: 1. Use a clear identifier: When sharing your email address, consider using a clear identifier or nickname to help others recognize the app.... ⇲
 
Backup issue

No local storage auto-backup

Fix: 1. Manually back up emails: Regularly export important emails to a local file or another email service that supports local storage. Check th... ⇲

No clear backup options

Fix: 1. Manually back up emails: Regularly export important emails to a local file or another email service that supports local storage. Check th... ⇲
 
Slow issue

Slow performance

Fix: 1. Clear app cache: Go to Settings > Apps > Criptext Secure Email > Storage > Clear Cache to remove temporary files that may be slowing down... ⇲
 
Syncing issue

Inconsistent email syncing

Fix: 1. Check sync settings: Go to the app settings and ensure that email syncing is enabled for your account. 2. Refresh the inbox: Swipe down... ⇲
 
Loading issue

Pending emails take long to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as slow connections can delay email loading. 2. Clear app... ⇲
 
Account issue

Limited support for multiple accounts

Fix: 1. Use a different email client: If you need to manage multiple accounts more efficiently, consider using a different email client that supp... ⇲

Archived inbox access issues

Fix: 1. Check archive settings: Go to the app settings and ensure that the archive feature is enabled and configured correctly. 2. Search for ar... ⇲
 
Bugs issue

Bugs with attachments

Fix: 1. Check file size and format: Ensure that the attachments you are trying to send are within the size limits and in a supported format. 2.... ⇲

Unstable app performance

Fix: 1. Clear app cache: Go to Settings > Apps > Criptext Secure Email > Storage > Clear Cache to improve performance. 2. Restart your device: A... ⇲
 
Network issue

Delayed email sending

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay sending emails. 2. Clear ap... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: 1. Check device compatibility: Ensure your device meets the minimum requirements for the app. Check the app's page on the Google Play Store... ⇲
 
Updates issue

Lack of updates

Fix: 1. Check for updates manually: Go to the Google Play Store, search for Criptext Secure Email, and tap 'Update' if available. 2. Enable auto... ⇲
 
Support issue

Generic customer support responses

Fix: 1. Use in-app help resources: Check if the app has a help section or FAQ that may address your issue without needing to contact support. 2.... ⇲
 
Login issue

Recovery email verification failures

Fix: 1. Check your recovery email: Ensure that the recovery email address you provided is correct and accessible. 2. Resend verification: If the... ⇲
 
Glitches issue

Frequent glitches and errors

Fix: 1. Clear app cache: Go to Settings > Apps > Criptext Secure Email > Storage > Clear Cache to resolve temporary glitches. 2. Restart the app... ⇲
 
Security issue

Poor handling of spam

Fix: 1. Mark spam emails: Regularly mark unwanted emails as spam within the app to help improve the spam filter over time. 2. Adjust spam settin... ⇲
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 what users are saying
Good experience
79.3%

Bad experience
15.7%

Neutral
5.0%

~ from our NLP analysis of 8,296 combined software ratings.

 Private Data Criptext Secure Email collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your contacts
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. receive data from Internet