A. 1. Restart the app: Close the BYUtv app completely and reopen it. This can clear temporary glitches. 2. Clear app cache: Go to Settings > Apps > BYUtv > Storage > Clear Cache. This can help resolve freezing issues caused by corrupted cache data. 3. Check your internet connection: Ensure you have a stable internet connection. If using Wi-Fi, try moving closer to the router or restarting the router.
B. 4. Update the app: Go to the Google Play Store, search for BYUtv, and check if there’s an update available. Keeping the app updated can fix bugs that cause freezing.