A. Ensure that you are using the latest version of the ID.me Authenticator app. Go to the Google Play Store, search for ID.me Authenticator, and check for updates. If an update is available, install it as it may contain bug fixes.

B. Clear the app cache and data. Go to your device's Settings > Apps > ID.me Authenticator > Storage > Clear Cache and Clear Data. This can help resolve issues caused by corrupted data.