Fix ID.me Authenticator errors on android

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26 problems reported in the past 24 hours

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Loading
constant buffering

🛠️ Check your internet connection speed. Use a speed test app to ensure you have adequate bandwidth. If... show fix »
 
Uploads
unable to upload documents

🛠️ Ensure that the documents you are trying to upload are in the correct format (e.g., PDF, JPEG) and d... show fix »
 
Video
video call feature fails

🛠️ Check your device's camera and microphone permissions. Go to Settings > Apps > ID.me Authenticator >... show fix »
 
Security
code expiration too short

🛠️ Set a reminder to check for new codes before the current one expires. This can help you stay ahead o... show fix »
difficult multi-factor authentication setup

🛠️ Follow a step-by-step guide available on the ID.me website or community forums to assist you in sett... show fix »
 
Crashes
app crashes frequently

🛠️ Uninstall and reinstall the app. This can help resolve issues caused by corrupted files or settings.... show fix »
 
Freezing
endless restart loop

🛠️ Force stop the app by going to Settings > Apps > ID.me Authenticator > Force Stop. Then, restart the... show fix »
 
UI
poor user experience

🛠️ Familiarize yourself with the app's layout by exploring each section. Take notes on where key featur... show fix »
no easy access to functions

🛠️ Familiarize yourself with the app's layout and features. Spend some time exploring the app to unders... show fix »
no prompts in app

🛠️ Check your app settings to ensure notifications are enabled. Go to Settings > Apps > ID.me Authentic... show fix »
confusing interface

🛠️ Take time to explore the app and familiarize yourself with its layout. Consider making notes on wher... show fix »
no tutorial available

🛠️ Search for user-generated tutorials on platforms like YouTube, where other users may have created gu... show fix »
 
Support
incorrect or missing instructions

🛠️ Check the official ID.me website or help center for updated guides and FAQs that may provide clearer... show fix »
lack of human support

🛠️ Utilize online resources such as FAQs, forums, or community support groups where users share solutio... show fix »
poor customer service

🛠️ Utilize online resources such as FAQs and community forums to find answers to common questions and i... show fix »
no direct support contact

🛠️ Utilize the help section within the app or on the ID.me website to find answers to common questions.... show fix »
 
Customization
missing basic features

🛠️ Check for updates regularly, as new features may be added in future releases. Go to the Google Play... show fix »
 
Bugs
codes reappear unexpectedly

🛠️ Ensure that you are not logged into multiple devices simultaneously, as this can cause confusion wit... show fix »
 
Slow
slow performance

🛠️ Close any background applications that may be consuming resources. Go to your device's recent apps a... show fix »
 
Compatibility
not available on PC

🛠️ Use an Android emulator on your PC, such as BlueStacks, to run the ID.me Authenticator app on your c... show fix »
 
Login
endless login loops

🛠️ Clear the app cache and data as mentioned earlier, then try logging in again. OR Ensure that your... show fix »
 
Account
disappearing accounts after phone change

🛠️ Before changing phones, ensure you have backed up your ID.me account information and any recovery co... show fix »
 
Settings
wasted time on setup

🛠️ Follow a detailed setup guide available on the ID.me website or community forums to streamline the p... show fix »
 
Installation
app not appearing after installation

🛠️ Check if the app was installed successfully by going to Settings > Apps and looking for ID.me Authen... show fix »
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 Contact Support
Developer:
ID.me
Email:
  devops@id.me
Website:
🌐 www.id.me
Terms/Privacy:
⚔️ https://www.id.me/privacy
 Private Data ID.me Authenticator collects from your Android
  1. take pictures and videos
  2. view network connections
  3. disable your screen lock
  4. full network access
  5. control Near Field Communication
  6. prevent device from sleeping
  7. receive data from Internet

 Breakdown of Software Ratings
Positive experience
62.2%

Negative experience
28.8%

Neutral
9.0%

~ from our NLP analysis of 70,091 combined software ratings.