A. 1. Check your internet connection: Ensure that you have a stable internet connection. You can do this by trying to load a website or using another app that requires internet. If your connection is weak, try moving closer to your router or switching to a different network (Wi-Fi or mobile data). 2. Restart the app: Close the YOOZ app completely and reopen it. This can help reset the connection. 3. Update the app: Go to the Google Play Store, search for YOOZ, and check if there is an update available. Updating the app can fix bugs that may cause disconnections.
B. 4. Clear app cache: Go to your device's Settings > Apps > YOOZ > Storage > Clear Cache. This can help resolve issues caused by corrupted cache data.