Fix YOOZ errors on android

  Wataniya Télécom Algérie SPA - Ooredoo 66, Route de Ouled Fayet- Chéraga. Alger - Algérie
I have a problem with YOOZ
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Network
requires internet to access offers

🛠️ 1. Use mobile data: If you are in an area with poor Wi-Fi, switch to mobile data to access offers. E... show fix »
cannot activate data without internet

🛠️ 1. Use Wi-Fi: Connect to a Wi-Fi network to activate your data plan. If you don’t have access to Wi-... show fix »
no offline mode

🛠️ 1. Download content when online: Whenever you have a stable internet connection, download any necess... show fix »
limited functionality without internet

🛠️ 1. Download content when online: Whenever you have a stable internet connection, download any necess... show fix »
 
UI
buggy user interface

🛠️ 1. Update the app: Go to the Google Play Store and check for updates for YOOZ. Developers often fix... show fix »
outdated interface

🛠️ 1. Update the app: Go to the Google Play Store and check for updates for YOOZ. 2. Provide feedback:... show fix »
does not display balance

🛠️ 1. Refresh the app: Try pulling down on the screen to refresh the balance display. 2. Clear app cach... show fix »
 
Slow
slow loading times

🛠️ 1. Check your internet connection: Ensure you have a stable and fast internet connection. 2. Clear a... show fix »
 
Messages
OTP code not received

🛠️ 1. Check your phone number: Ensure that the phone number you entered is correct. 2. Resend the OTP:... show fix »
 
Login
unexpected errors on login

🛠️ 1. Check your credentials: Ensure that you are entering the correct username and password. 2. Clear... show fix »
 
Account
inability to enter phone number

🛠️ 1. Restart the app: Close the app completely and reopen it. 2. Clear app cache: Go to Settings > App... show fix »
 
Settings
irreversible changes to mobile plan

🛠️ 1. Review your plan details: Before making changes, carefully read the terms and conditions of your... show fix »
difficulties in switching offers

🛠️ 1. Review offer details: Make sure you understand the terms of each offer before switching. 2. Clear... show fix »
 
Updates
constant updates without fixes

🛠️ 1. Check for updates regularly: Keep the app updated to ensure you have the latest fixes. 2. Clear a... show fix »
 
Bugs
poor error handling

🛠️ 1. Document errors: Keep a record of any errors you encounter, including screenshots if possible. Th... show fix »
 
Freezing
app freezes

🛠️ 1. Restart the app: Close the app completely and reopen it. 2. Clear app cache: Go to Settings > App... show fix »
unresponsive app

🛠️ 1. Force stop the app: Go to Settings > Apps > YOOZ > Force Stop. Then reopen the app. 2. Clear app... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Ooredoo Algeria
Email:
  ooredoodzteam@gmail.com
Website:
🌐 www.ooredoo.dz
Terms/Privacy:
⚔️ https://www.ooredoo.dz/fr/general-data-protection-policy
 Private Data YOOZ collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. full network access
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet

 Breakdown of Software Ratings
Negative experience
64.7%

Positive experience
32.8%

Neutral
2.0%

~ from our NLP analysis of 10,985 combined software ratings.