fix problems on YOOZ [android]

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—— Run into issues on YOOZ? Get help pending when official support gets back to you!

YOOZ
Info:
company: Ooredoo Algeria
: ooredoodzteam@gmail.com
: www.ooredoo.dz
: Wataniya Télécom Algérie SPA - Ooredoo 66, Route de Ouled Fayet- Chéraga. Alger - Algérie
Chat with our AI-based YOOZ Support
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Network issue

cannot activate data without internet

Fix: 1. Use Wi-Fi: Connect to a Wi-Fi network to activate your data plan. If you don’t have access to Wi-Fi, consider using a friend's or public... ⇲

limited functionality without internet

Fix: 1. Download content when online: Whenever you have a stable internet connection, download any necessary content or offers for offline use. 2... ⇲

frequent disconnections

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection. You can do this by trying to load a website or using a... ⇲

requires internet to access offers

Fix: 1. Use mobile data: If you are in an area with poor Wi-Fi, switch to mobile data to access offers. Ensure that your mobile data is enabled i... ⇲
 
UI issue

buggy user interface

Fix: 1. Update the app: Go to the Google Play Store and check for updates for YOOZ. Developers often fix bugs in newer versions. 2. Clear app cac... ⇲

outdated interface

Fix: 1. Update the app: Go to the Google Play Store and check for updates for YOOZ. 2. Provide feedback: While you cannot contact developers, con... ⇲

does not display balance

Fix: 1. Refresh the app: Try pulling down on the screen to refresh the balance display. 2. Clear app cache: Go to Settings > Apps > YOOZ > Storag... ⇲
 
Messages issue

OTP code not received

Fix: 1. Check your phone number: Ensure that the phone number you entered is correct. 2. Resend the OTP: Look for an option to resend the OTP cod... ⇲
 
Login issue

unexpected errors on login

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. 2. Clear app cache: Go to Settings > Apps > YOOZ... ⇲
 
Bugs issue

poor error handling

Fix: 1. Document errors: Keep a record of any errors you encounter, including screenshots if possible. This can help you identify patterns. 2. Cl... ⇲
 
Slow issue

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. 2. Clear app cache: Go to Settings > Apps > YOOZ >... ⇲
 
Account issue

inability to enter phone number

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Clear app cache: Go to Settings > Apps > YOOZ > Storage > Clear Cache. This c... ⇲
 
Settings issue

irreversible changes to mobile plan

Fix: 1. Review your plan details: Before making changes, carefully read the terms and conditions of your mobile plan. 2. Take screenshots: Docume... ⇲

difficulties in switching offers

Fix: 1. Review offer details: Make sure you understand the terms of each offer before switching. 2. Clear app cache: Go to Settings > Apps > YOOZ... ⇲
 
Updates issue

constant updates without fixes

Fix: 1. Check for updates regularly: Keep the app updated to ensure you have the latest fixes. 2. Clear app cache: Go to Settings > Apps > YOOZ >... ⇲
 
Freezing issue

YOOZ freezes

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Clear app cache: Go to Settings > Apps > YOOZ > Storage > Clear Cache. This c... ⇲

unresponsive app

Fix: 1. Force stop the app: Go to Settings > Apps > YOOZ > Force Stop. Then reopen the app. 2. Clear app cache: Go to Settings > Apps > YOOZ > St... ⇲
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 what users are saying
Bad experience
64.7%

Good experience
32.8%

Neutral
2.0%

~ from our NLP analysis of 10,985 combined software ratings.

 Private Data YOOZ collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view network connections
  8. pair with Bluetooth devices
  9. access Bluetooth settings
  10. full network access
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet