A. 1. Check the app settings to ensure that the audio output settings are configured correctly. Look for any options related to media output or audio routing. 2. Restart the app to see if this resolves any temporary glitches affecting audio output.

B. 3. If the issue continues, try resetting your hearing aids to their factory settings, as this can sometimes resolve audio routing issues. 4. Test with different media sources to determine if the problem is specific to certain apps or files.