fix problems on Oticon Companion [android]

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—— Run into issues on Oticon Companion? Get help pending when official support gets back to you!

Oticon Companion
Info:
company: Oticon A/S
: contact-us@oticon.com
: www.oticon.global
Chat with our AI-based Oticon Companion Support
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Battery issue

Battery level gauge inaccurate

Fix: 1. Ensure that your hearing aids are updated to the latest firmware version, as updates can fix bugs related to battery reporting. 2. Try r... ⇲

Oticon Companion consumes excessive battery

Fix: 1. Limit background activity for the app. Go to your phone's settings, find the app, and restrict background data usage. This can help reduc... ⇲
 
Crashes issue

Oticon Companion crashes or closes unexpectedly

Fix: 1. Ensure that your device has enough storage space available. Low storage can cause apps to crash. Clear unnecessary files or apps to free... ⇲
 
UI issue

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Take notes on where specific functions are located to impro... ⇲
 
Functionality issue

Limited functionality compared to previous app

Fix: 1. Explore all settings and features in the new app to ensure you are utilizing all available functionalities. Some features may be hidden o... ⇲

Oticon Companion does not record usage time

Fix: 1. Check the app settings to see if there is an option to enable usage tracking. Some apps have this feature turned off by default. 2. Ensu... ⇲

Tinnitus settings not accessible

Fix: 1. Check the app settings thoroughly to ensure that you are looking in the correct section for tinnitus settings. 2. Ensure that your heari... ⇲
 
Customization issue

Inability to personalize settings

Fix: 1. Check the app settings thoroughly to see if there are any options for personalization that you may have missed. 2. Ensure that your hear... ⇲

No quick adjustment options available

Fix: 1. Explore the app settings to see if there are any shortcuts or quick access features that can be enabled for adjustments. 2. Familiarize... ⇲
 
Audio issue

Streaming audio not working

Fix: 1. Ensure that your hearing aids are in streaming mode and that the app is set to stream audio. Check the app settings for any audio streami... ⇲

Media output changes unexpectedly

Fix: 1. Check the app settings to ensure that the audio output settings are configured correctly. Look for any options related to media output or... ⇲
 
Background Activity issue

Requires constant app open for functionality

Fix: 1. Check the app settings to see if there is an option to allow background activity. Enable this feature if available. 2. Ensure that your... ⇲
 
Bluetooth issue

Inconsistent device recognition

Fix: 1. Ensure that your hearing aids are fully charged and within range of your smartphone. 2. Restart both your hearing aids and your smartpho... ⇲

Hearing aids disconnect during use

Fix: 1. Ensure that your hearing aids are fully charged and that there are no obstructions between the hearing aids and your smartphone. 2. Rest... ⇲

Requires frequent restarts to connect

Fix: 1. Ensure that both your hearing aids and smartphone are updated to the latest firmware and software versions, as updates can improve connec... ⇲
 
Updates issue

Oticon Companion updates worsen performance

Fix: 1. If an update has caused performance issues, try uninstalling the app and reinstalling the previous version if possible. You may need to s... ⇲
 
Support issue

Support responses unhelpful

Fix: 1. Document your issues clearly and concisely when seeking support. Providing detailed information can help improve the quality of responses... ⇲
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 what users are saying
Bad experience
62.8%

Good experience
29.9%

Neutral
6.9%

~ from our NLP analysis of 3,055 combined software ratings.

 Private Data Oticon Companion collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. read battery statistics
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. full network access
  13. change your audio settings
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. update component usage statistics