Fix Oticon Companion errors on android

I have a problem with Oticon Companion
Let us help you find a quick solution by selecting your issue from below
🔍   Browse by Category
All
 
Battery
Battery level gauge inaccurate

🛠️ 1. Ensure that your hearing aids are updated to the latest firmware version, as updates can fix bugs... show fix »
App consumes excessive battery

🛠️ 1. Limit background activity for the app. Go to your phone's settings, find the app, and restrict ba... show fix »
 
Crashes
App crashes or closes unexpectedly

🛠️ 1. Ensure that your device has enough storage space available. Low storage can cause apps to crash.... show fix »
 
UI
Difficult navigation and user interface

🛠️ 1. Familiarize yourself with the app by exploring all its features and settings. Take notes on where... show fix »
 
Functionality
Limited functionality compared to previous app

🛠️ 1. Explore all settings and features in the new app to ensure you are utilizing all available functi... show fix »
App does not record usage time

🛠️ 1. Check the app settings to see if there is an option to enable usage tracking. Some apps have this... show fix »
Tinnitus settings not accessible

🛠️ 1. Check the app settings thoroughly to ensure that you are looking in the correct section for tinni... show fix »
 
Customization
Inability to personalize settings

🛠️ 1. Check the app settings thoroughly to see if there are any options for personalization that you ma... show fix »
No quick adjustment options available

🛠️ 1. Explore the app settings to see if there are any shortcuts or quick access features that can be e... show fix »
 
Audio
Streaming audio not working

🛠️ 1. Ensure that your hearing aids are in streaming mode and that the app is set to stream audio. Chec... show fix »
Media output changes unexpectedly

🛠️ 1. Check the app settings to ensure that the audio output settings are configured correctly. Look fo... show fix »
 
Background Activity
Requires constant app open for functionality

🛠️ 1. Check the app settings to see if there is an option to allow background activity. Enable this fea... show fix »
 
Bluetooth
Inconsistent device recognition

🛠️ 1. Ensure that your hearing aids are fully charged and within range of your smartphone. 2. Restart... show fix »
Hearing aids disconnect during use

🛠️ 1. Ensure that your hearing aids are fully charged and that there are no obstructions between the he... show fix »
Requires frequent restarts to connect

🛠️ 1. Ensure that both your hearing aids and smartphone are updated to the latest firmware and software... show fix »
 
Updates
App updates worsen performance

🛠️ 1. If an update has caused performance issues, try uninstalling the app and reinstalling the previou... show fix »
 
Support
Support responses unhelpful

🛠️ 1. Document your issues clearly and concisely when seeking support. Providing detailed information c... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Oticon A/S
Email:
  contact-us@oticon.com
Website:
🌐 www.oticon.global
Terms/Privacy:
⚔️ https://www.oticon.global/about/oticon/privacy-policy/app-privacy
 Private Data Oticon Companion collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. read battery statistics
  10. pair with Bluetooth devices
  11. access Bluetooth settings
  12. full network access
  13. change your audio settings
  14. run at startup
  15. control vibration
  16. prevent device from sleeping
  17. update component usage statistics

 Breakdown of Software Ratings
Negative experience
62.8%

Positive experience
29.9%

Neutral
6.9%

~ from our NLP analysis of 3,055 combined software ratings.