A. 1. Check Internet Connection: Ensure you have a stable internet connection before starting the recording or upload process. Switch to Wi-Fi if possible. 2. Restart the App: Close and reopen the HireVue app to refresh its functionality before attempting to upload again.

B. 3. Clear App Cache: Go to 'Settings', then 'Apps', select 'HireVue', and tap on 'Storage'. From there, tap 'Clear Cache' to remove any temporary files that might be causing issues.