fix problems on HireVue [android]

​

—— Run into issues on HireVue ? Get help pending when official support gets back to you!

HireVue for Candidates
Info:
company: HireVue, Inc.
: support@hirevue.com
: www.hirevue.com
Chat with our AI-based HireVue Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Auto submits second recording without choice

Fix: 1. Familiarize Yourself with the Interface: Before starting the interview, take a moment to understand how the recording process works. This... ⇲

Bugs with video upload and recording

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection before starting the recording or upload process. Switch to Wi-Fi... ⇲
 
Gameplay issue

Timed questions add stress

Fix: 1. Practice Time Management: During practice sessions, time yourself to get used to answering within the time limits. This will help reduce... ⇲

Impersonal and disconnected experience

Fix: 1. Personalize Your Responses: Try to incorporate personal anecdotes or experiences in your answers to make them more engaging. 2. Maintain... ⇲
 
Audio issue

Recording cuts off unexpectedly

Fix: 1. Ensure Sufficient Storage: Check your device's storage to ensure there is enough space for recordings. Go to 'Settings', then 'Storage',... ⇲

Audio detection issues

Fix: 1. Check Microphone Settings: Ensure your device's microphone is functioning properly by testing it with other apps. 2. Adjust Volume Level... ⇲
 
UI issue

No feedback during recording

Fix: 1. Use Practice Mode: If available, utilize any practice features in the app to simulate the recording experience and receive feedback on yo... ⇲

Inability to move between questions

Fix: 1. Familiarize with the Format: Before starting, review any available guidelines on how the interview process works to understand the flow o... ⇲

Forced video responses without text alternative

Fix: 1. Prepare for Video Responses: Practice articulating your thoughts clearly and concisely for video responses to ensure you convey your mess... ⇲

Distraction from seeing self on video

Fix: 1. Cover the Self-View: If possible, cover the self-view screen with a piece of paper or a sticky note to minimize distraction. 2. Focus on... ⇲
 
Settings issue

No brightness settings for video

Fix: 1. Adjust Lighting: Ensure you are in a well-lit area before starting the recording. Natural light is best, so face a window if possible. 2... ⇲
 
Notifications issue

Recording starts without notification

Fix: 1. Stay Alert: Pay close attention to the app interface and any visual cues that indicate recording is about to start. 2. Practice with Moc... ⇲
 
Network issue

High data usage

Fix: 1. Use Wi-Fi: Whenever possible, connect to a Wi-Fi network instead of using mobile data to reduce data usage during recordings and uploads.... ⇲
 
Syncing issue

Inconsistent interview tracking

Fix: 1. Keep a Personal Log: Maintain a personal log of your interview attempts, noting the questions asked and your responses to track your prog... ⇲
 
Algorithmic bias issue

Algorithmic bias in candidate evaluation

Fix: 1. Focus on Your Strengths: Highlight your unique skills and experiences in your responses to stand out, regardless of potential biases. 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
48.8%

Bad experience
43.0%

Neutral
8.1%

~ from our NLP analysis of 11,895 combined software ratings.

 Private Data HireVue collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. modify or delete the contents of your USB storage
  4. take pictures and videos
  5. record audio
  6. view Wi-Fi connections
  7. view network connections
  8. pair with Bluetooth devices
  9. full network access
  10. change your audio settings
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. Google Play license check
  15. download files without notification
  16. receive data from Internet