A. Check if your device meets the minimum system requirements for 3D animations. Go to the app settings and ensure that the graphics settings are set to 'High' or 'Default'. If the issue persists, try clearing the app cache by going to Settings > Apps > BilletesMx > Storage > Clear Cache.

B. Ensure that your device's graphics drivers are up to date. You can do this by going to your device's settings and checking for any system updates. If updates are available, install them and restart your device.