A. 1. Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you track your issues and provide context if you need to escalate. 2. Use multiple channels to reach customer service, such as email, chat, or social media, to increase your chances of getting a timely response.

B. 3. Look for community forums or user groups related to the software. Other users may have experienced similar issues and can provide advice or solutions.