A. Utilize the Crunchyroll help center available on their website. Search for FAQs that may address your issue. If you need to contact customer service, use the live chat feature for quicker responses, or submit a support ticket through their contact form.

B. Document your interactions with customer service, including dates and details of your inquiries. This can help you escalate the issue if necessary, and provide a clear record of your attempts to resolve the problem.