A. Try using multiple channels to reach customer service. If email is unresponsive, consider using live chat if available, or reach out via social media platforms like Twitter or Facebook where companies often respond faster. Be clear and concise in your message, and include any relevant order details to expedite the process.
B. Check the FAQ section on the AZAZIE website. Many common questions and issues are addressed there, which might provide you with immediate answers without needing to contact customer service.